SupportMe: self-service portal

SupportMe is accessed via supportme.chi.ac.uk.

It is a self-service portal for logging calls. Illustrative image
e.g. reporting lost property, request that library books are sent cross-campus for you, IT Support etc.
Use the 'My requests' link to view, update, and track the progress of your call.

Calls can also be logged to Estate Management via the 'Estates' link on the SupportMe homepage Illustrative image
e.g. for reporting issues with power sockets, heating, plumbing etc.

Once your call is logged it will be forwarded to the appropriate team, and you'll receive a confirmation email with a call reference number to your university account. 

SupportMe also shows service status, and the University's Twitter feeds, as well as providing a link to the University's Help Website.

Alternative methods of accessing SupportMe include the 'Log a call' link in Moodle Illustrative image and staff can access via Staff Intranet. Illustrative image

Video guides

Still need help?