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USB storage devices - including how to encrypt, how to use, and what to do if you forget the password
Before you start
  • These instructions are for encrypting a USB storage device on a Windows computer, for use on a Windows computer
  • When the USB has been encrypted, it cannot be used on a Mac
  • The amount of time the USB takes to encrypt will depend on the size of the drive and the...
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    Managing your digital footprint

    Four ways to stop your social media past damaging your real-life future

    We tend to think of social media like real life. We have a conversation or a thought and then move on – forgetting that in the digital world a copy could be kept forever, unless we take steps to remove it. This guide...
    Word - Track Changes
    Track Changes

    Track changes can be used to lock a document. Any changes made to the document after it has been locked will feature in a list of 'tracked changes' that can be approved or denied. These are similar to comments but will update the original document if approved. 

     

    Turning on...
    How to reset your password

    The reset password feature is to be used if you have forgotten your password, your current password is not working, or you wish to change it.

    You will need to have previously enrolled on FastPass to use the reset your password option.

    During the reset process you will be asked two...
    How to enrol on the password manager
    About FastPass

    Once signed up to FastPass, you will be able to manage your own password and use the following features:

  • Reset password: if you have forgotten your password, your current password is not working, or you wish to change it.
  • Unlock account: if your account becomes...
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    Passwords
    Password rules

    We strongly recommend that you change your University password regularly.

    When setting your password, make sure it conforms to the University's password policy:

  • Between 8 and 16 characters
  • Include three of: uppercase characters, lowercase characters, numbers,...
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    Password manager

    If you need to reset your password, or unlock your account,  go to password.chi.ac.uk on any device e.g. on your mobile phone, then choose the applicable option.

    You must enrol before using these options by setting 4 challenge-response questions...
    Accessing a generic account mailbox through Office 365

    If you are the account manager and know the password you can access the generic account in a web browser using the following steps:

    1. Visit http://mail.chi.ac.uk, or click on any email link on the University website 

    2. Input the username and password of the resource account. The...
    Wi-Fi guide for Android devices
    Connecting to our eduroam Wi-Fi network
  • From home screen select the' Programs/Apps' icon, then choose 'Settings'
  • Make sure the Wi-Fi switch is 'On' then tap 'Wi-Fi'
  • Choose the 'eduroam' network
  • Set the following authentication information:
    EAP method: PEAP
    Phase...
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    How to create a Microsoft account with a pre-existing email address

    1. Navigate to Microsoft's account creation page: https://login.live.com/login.srf?lw=1
    (This can also be accessed by Googling “Create a Microsoft account” and following the link inside Microsoft's help page   )

    2. On this logon screen find the button at the bottom...
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