Support Me: self-service portal

SupportMe is accessed via supportme.chi.ac.uk, or alternatively students can access via the 'Log a call' link in Moodle Illustrative image and staff access via Staff Intranet. Illustrative image

SupportMe is a self-service portal for logging calls Illustrative image  e.g. reporting lost property, request library books sent cross-campus for you, logging IT Support calls etc.

Use the 'My requests' link to view, update, and track the progress of your call.

Calls can also be logged to Estate Management via the 'Estates' link on the SupportMe home page Illustrative image e.g. for reporting issues with power sockets, heating, plumbing etc.

Once your call is logged it will be forwarded to the appropriate team, and you'll receive a confirmation email with a call reference number to your university account. 

SupportMe also shows service status, and the University's Twitter feeds, as well as providing a link to the University's Help Website.

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