If you need to reset your password, or unlock your account, go to password.chi.ac.uk on any device e.g. on your mobile phone, then choose the applicable option.
You must enrol before using these options by setting 4 challenge-response questions.
The following guides are available:
- Enrol on Password manager: you must enrol before you can use the 'Reset' and 'Unlock' features
- Reset your password: used if you forget your password, it’s not working, or you want to change it
- Unlock your account: used if your account locks due to 3 incorrect login attempts
How to access
Alternatively, from the university website chi.ac.uk click 'Staff and student links' then 'Password manager'
Or, from a university PC or Mac, enter ‘help’ as the username, leave the password field empty, and log on then click ‘Password manager’
- Password info: including password policy rules