Outlook offers “Auto-Complete” suggestions for recipients in the To, CC and BCC fields when composing a new email. These can be very helpful, however it can sometimes result in errors when you’re composing a new email to multiple recipients or groups with similar...
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This guide applies only to University of Chichester issued devices.
If you are experiencing this on a personal device please contact the Support and Information Zone.
SymptomsThis message is usually displayed because you have added a resource email account with user credentials...
What is the Focused Mailbox?
When focused mailbox mode is enabled it will split your Inbox into two Tabs:
Focused & OtherHigh priority emails are directed to the Focused tab, whilst low priority emails like advertisements and generic newsletter items are directed to the "Other" Mailbox...
The University News and Events forum will send an email to all users in the university who have not unsubscribed from them. Sending an email to all staff or all students through email is a different process and is one that cannot be unsubscribed from so is reserved for key university...
Below is a link to a document listing the Universities main social media channels.
For more information about posting on these channels (note: some may be old and/or have been subsequently replaced by more current channels) please contact the relevant Academic Department, Professional...
What is Clutter?
Clutter can help you filter low-priority emails, saving time for your most important messages. The email server keeps track of the emails you read and the ones you don't. Once turned on, Clutter is automatic. As new email comes in, it takes messages you're most likely to ignore...
You may want to share an email folder with someone. Once you have set up the necessary permissions the user will see the individual folder or folders you have given them access to and not your full mailbox.
(Please note: if you want another user to manage your mailbox including inbox,...
You can create a contact group from an email you have sent or received by copying the email addresses in the To or Cc box and pasting these into a new contact group.
Step by step instructions are available from Microsoft.
Think privacy...when naming your contact group, think about...
When sending emails to recipients outside of the University from your staff or generic email account (@chi.ac.uk), it is sometimes difficult to determine if these emails are being accessed using a secure method. This is particularly important when the information being sent includes personal...
In the past when sending emails containing personal data or sensitive information to recipients both inside and outside of the University from your staff or generic email account (@chi.ac.uk), there were no controls regarding where this email could go. It could be forwarded and the contents...
If you communicate by email with members of staff from the University of Chichester, it is likely you have been sent an encrypted email if it contains sensitive or personal information.
While instructions are provided in the email on how to decrypt the message, a more detailed guide is...
Accessing your university email on a mobile deviceOutlook for Android Outlook for iPhone & iPad
Firstly, download the Microsoft Outlook app from one of the following app stores:
Then, after running the app, log on using your university email address and password.
...
Managing your emails - Outlook training videosThis video series aims to highlight the features and tools of Outlook (Desktop App) that will help you to comply with your departmental file retention policies and data protection legislation. We have all become used to having powerful search features...
A Shared Mailbox is an email account that does not have a network account password and there is no account to log in with to make changes. Unlike Generic accounts, where permissions management...
When you send an email, it is good practice for the recipient to know who sent the email along with additional information about yourself. We have provided instructions on this page which show how to set up your Email signature and automatically apply it to all University email communications, ...
There are several email and document properties that you can use to find items in Exchange Online and Outlook 2016.
Exchange Online has limited options for searching without making use of the specified search terms.
Please visit the Microsoft support page to view all the search terms...
After you delete an email in Microsoft 365, it is automatically moved to the Deleted Items folder. It will remain in there until the Deleted Items folder is emptied, either by using the empty deleted items option or the emptying the deleted items folder when I sign out option.
However, if...
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You can create a group to store a list of people you want to send email to. Use this group to send messages to multiple contacts without having to enter each contact separately in the message.
Groups that you create in your Contacts folder aren't available to other users in the University...
The default reply method in Microsoft 365 is reply all (which is different to the Outlook desktop client installed on University computers).
This guide will show you how change the setting from 'reply all' to 'reply' in Microsoft 365.
There are two stages to working with managed accounts. The account owner will need to follow the instructions in Part 1 (for a Generic or Shared Mailbox this will be the person named as responsible for it, if you are unsure who this is contact the SIZ). Part 2 is for the delegate (the person who...
Automatic replies are used whenever you're unable to respond to email for an extended period of time. After automatic replies are turned on, they'll be sent once to each sender.
The process is very similar whether you are using Microsoft 365 or Outlook. You only need to set the automatic...
Bcc (Blind carbon copy) vs Cc (Carbon copy)
The option to use Bcc rather than Cc isn’t available by default, but it’s easy to make it appear and it is sometimes more appropriate to use.
If you are the account manager and know the password you can access the generic account in a web browser using the following steps:
1. Visit http://mail.chi.ac.uk, or click on any email link on the University website
2. Input the username and password of the resource account. The...
Different methods have been made available to students and staff which allow you to report emails which are considered as either Spam or Phishing.
Spam or Junk emails are often classed as unsolicited emails which may focus on advertising and selling goods or services. You may have never...