Reporting suspicious emails

Different methods have been made available to students and staff which allow you to report emails which are considered as either Spam or Phishing.

Spam or Junk emails are often classed as unsolicited emails which may focus on advertising and selling goods or services. You may have never signed up for these emails in the first place. A large number of Spam or Junk emails may be received in a small time frame.

Phishing emails are messages which often contain false links or attachments designed to fool the recipient into opening and disclosing personal information. The sender of these emails can then use your identity for illegitimate purposes.

If you think that you may have received either of these message types, it is important that report them using the procedures below:

How to report suspicious emails

Office 365 Web App

If you access your emails through a web browser, you can report spam or phishing emails by using the following process:

1. Do not open the contents of any attachments or click any links.
2. With the suspicious email showing, click the Report icon 
   Note: if the email has been automatically moved to your junk folder it will have already been reported to Microsoft, therefore you won't be able to report it, in this case manually delete the email instead
3. Select the appropriate option depending on whether the email is Junk or Phishing.
4. Once you select Report Junk or Report Phishing, the message will be deleted

Outlook Desktop App on PC

If you use Outlook on your PC, and is installed on all University workstations, you can report spam using the process below:

1. Do not open the contents of any attachments or click any links.
2. With the suspicious email showing, click the Report message icon  or the Report icon 
   Note: if the email has been automatically moved to your junk folder it will have already been reported to Microsoft, therefore you won't be able to report it, in this case manually delete the email instead
3. Select the appropriate option depending on whether the email is Spam or Phishing.
4. If you select Junk of Phishing, the message will be deleted

Outlook Mobile App for Android

If you use Outlook on your Mobile, you can also report emails using the steps below:

1. Do not open the contents of any attachments or click any links.
2. With the suspicious email showing, tap the ellipsis in the top right hand corner of the screen.
3. Tap Report Junk / Phishing.
4. The message will be deleted.

Note: if the email has been automatically moved to your junk folder it will have already been reported to Microsoft, therefore you won't be able to report it, in this case manually delete the email instead

Outlook Mobile App for iOS

If you use Outlook on your Mobile, you can also report emails using the steps below:

1. Do not open the contents of any attachments or click any links.
2. With the suspicious email showing, tap the ellipsis (...) in the top right hand corner of the screen 
3. Tap Report Junk 
4. Select whether it is Junk, Phishing or to Block Sender 
5. If you choose either Junk or Phishing, the message will be deleted.

Note: if the email has been automatically moved to your junk folder it will have already been reported to Microsoft, therefore you won't be able to report it, in this case manually delete the email instead

Outlook desktop for Apple Mac

If you use the Outlook desktop app on an Apple Mac device, you can report suspicious emails using the following steps:

1. Do not open the contents of any attachments or click any links.
2. With the suspicious email showing, tap the Report button along the top of the app 
3. Select to either Report phishing or Report junk
4. The message will be deleted

Note: if the email has been automatically moved to your junk folder it will have already been reported to Microsoft, therefore you won't be able to report it, in this case manually delete the email instead