To enhance the student experience by providing the highest level of customer service to the University community.
For this reason we have implemented the following set of Customer Service Standards.
Our Learning Resource Centres (LRC) are the hub of our learning environment and play a vital part in providing students and staff with the resources, services and support required to achieve in their study and research. Due to the popularity of these spaces, this policy will ensure that the core function and focus of the buildings are maintained.
To enhance the student experience by providing the highest level of customer service to the University community
To our customers we intend to:
When you borrow equipment you agree to the following terms and conditions:
The Support and Information Zone takes customer service very seriously as it is important to us that all our customers are happy with the service they receive.
Our customers – students, staff and visitors - are key to the services we offer in the SIZ and we strive to review and evaluate customer satisfaction regularly.
The SIZ evolves by encouraging open and honest feedback, collaborating and cooperating with supporting departments and actively engaging with our customer base.
The University of Chichester is dedicated to its Community Commitment Charter, which details the relationship between the University and its students and staff, with shared obligations to be considerate and respectful to one another at all times. It includes the promotion of an active learning and teaching community, the respecting of each other’s rights, and a commitment to be professional and responsible. The Charter is supplemented by our online Student Handbook and this LRC code of conduct.
Charges, Payments & Fines
At the SIZ we hold a number of items for sale, as well as offering facilities for students to pay fines and top-up their print credit.
Payments can be made by bank card.
A large amount of lost property passes through the University, left behind by staff, students and visitors. The University is not responsible for any personal items which have been lost on campus, but we will endeavour to make sure items are returned to their owner where identification is possible and held for a reasonable amount of time before becoming recycled or disposed of. The information below is used by University staff when dealing with items of lost property.
We aim to enhance your experience by providing the highest level of customer service to our university community. Whilst we do everything we can to make sure everything goes smoothly we accept that on occasion you may feel dissatisfied with the quality of the service that is being provided. You have a right to make a complaint about any of the services provided by the university. Where problems with a service do not relate specifically to the SIZ we will direct your feedback to the most appropriate person.
