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Turn off the Auto-Complete in Outlook
Turn off the Auto-Complete List

Outlook offers “Auto-Complete” suggestions for recipients in the To, CC and BCC fields when composing a new email. These can be very helpful, however it can sometimes result in errors when you’re composing a new email to multiple recipients or groups with similar...
Outlook - Focused Inbox
What is the Focused Mailbox?

When focused mailbox mode is enabled it will split your Inbox into two Tabs:

Focused & Other 

High priority emails are directed to the Focused tab, whilst low priority emails like advertisements and generic newsletter items are directed to the "Other" Mailbox...
Clutter
What is Clutter?

Clutter can help you filter low-priority emails, saving time for your most important messages. The email server keeps track of the emails you read and the ones you don't. Once turned on, Clutter is automatic. As new email comes in, it takes messages you're most likely to ignore...
How to send protected emails using message permission rules

In the past when sending emails containing personal data or sensitive information to recipients both inside and outside of the University from your staff or generic email account (@chi.ac.uk), there were no controls regarding where this email could go. It could be forwarded and the contents...
Access your university email via the Microsoft Outlook mobile app
Accessing your university email on a mobile device

Firstly, download the Microsoft Outlook app from one of the following app stores:

  • Outlook for Android
  • Outlook for iPhone & iPad

    • Then, after running the app, log on using your university email address and password.

    ...
    Outlook - Managing your Emails
    Managing your emails - Outlook training videosThis video series aims to highlight the features and tools of Outlook (Desktop App) that will help you to comply with your departmental file retention policies and data protection legislation. We have all become used to having powerful search features...
    Setting up your staff signature on your University email

    When you send an email, it is good practice for the recipient to know who sent the email along with additional information about yourself. We have provided instructions on this page which show how to set up your Email signature and automatically apply it to all University email communications, ...
    Searching for emails in Microsoft 365

    There are several email and document properties that you can use to find items in Exchange Online and Outlook 2016.

    Exchange Online has limited options for searching without making use of the specified search terms.

    Please visit the Microsoft support page to view all the search terms...
    Deleting and recovering emails in Microsoft 365

    After you delete an email in Microsoft 365, it is automatically moved to the Deleted Items folder. It will remain in there until the Deleted Items folder is emptied, either by using the empty deleted items option or the emptying the deleted items folder when I sign out option.

    However, if...
    How to print an email in Microsoft 365

    Click the option for more actions (usually three dots) in the menu bar

    Choose print

    Confirm you would like to print

    Creating an email contact group in Microsoft 365

    You can create a group to store a list of people you want to send email to. Use this group to send messages to multiple contacts without having to enter each contact separately in the message.

    Groups that you create in your Contacts folder aren't available to other users in the University...
    Changing the default reply setting in Microsoft 365

    The default reply method in Microsoft 365 is reply all (which is different to the Outlook desktop client installed on University computers).

    This guide will show you how change the setting from 'reply all' to 'reply' in Microsoft 365.

  • Click on the settings cog in the top right hand...
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    How to update or change your Microsoft 365 account’s time zone
  • To change time zone for your Microsoft 365 account, you must first access your emails via mail.chi.ac.uk (otherwise known as the Microsoft 365 portal). 
  • From your emails, click on the settings cog. This is found of the top right of the screen on the menu bar and then select "view all...
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    Setting up an automatic reply for your email

    Automatic replies are used whenever you're unable to respond to email for an extended period of time. After automatic replies are turned on, they'll be sent once to each sender.

    The process is very similar whether you are using Microsoft 365 or Outlook. You only need to set the automatic...
    Make Bcc available when emailing

    Bcc (Blind carbon copy) vs Cc (Carbon copy)

    The option to use Bcc rather than Cc isn’t available by default, but it’s easy to make it appear and it is sometimes more appropriate to use.

  • Any address in the Bcc field will receive a copy of your email without seeing who else has...
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    Accessing a generic account mailbox through Microsoft 365

    If you are the account manager and know the password you can access the generic account in a web browser using the following steps:

    1. Visit http://mail.chi.ac.uk, or click on any email link on the University website 

    2. Input the username and password of the resource account. The...
    Reporting suspicious emails

    Different methods have been made available to students and staff which allow you to report emails which are considered as either Spam or Phishing.

    Spam or Junk emails are often classed as unsolicited emails which may focus on advertising and selling goods or services. You may have never...