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Managing another user's mailbox, Generic or Shared Mailbox in Outlook

There are two stages to working with managed accounts. The account owner will need to follow the instructions in Part 1 (for a Generic or Shared Mailbox this will be the person named as responsible for it, if you are unsure who this is contact the SIZ). Part 2 is for the delegate (the person who...
Accessing a generic account mailbox through Office 365

If you are the account manager and know the password you can access the generic account in a web browser using the following steps:

1. Visit http://mail.chi.ac.uk, or click on any email link on the University website 

2. Input the username and password of the resource account. The...
Accessing email via the Outlook client (staff)
  • Run 'Outlook' from the startmenu
  • Your email address will be pre-populated, therefore just click 'Connect'
  • When the 'Account setup is complete' message appears click 'Ok' to load your inbox
    • Access your university email via the Microsoft Outlook mobile app
    Accessing your university email on a mobile device

    Firstly, download the Microsoft Outlook app from one of the following app stores:

  • Outlook for Android
  • Outlook for iPhone & iPad

    • Then, after running the app, log on using your university email address and password.

    ...
    Sharing email folders in Outlook

    You may want to share an email folder with someone. Once you have set up the necessary permissions the user will see the individual folder or folders you have given them access to and not your full mailbox.

    (Please note: if you want another user to manage your mailbox including inbox,...
    Error in Outlook Desktop: Cannot expand the folder.

    This guide applies only to University of Chichester issued devices.

    If you are experiencing this on a personal device please contact the Support and Information Zone.

    Symptoms

    This message is usually displayed because you have added a resource email account with user credentials...
    Managing the permissions on your Shared Mailbox

    A Shared Mailbox is an email account that does not have a network account password and there is no account to log in with to make changes. Unlike Generic accounts, where permissions management...
    How to update or change your Office 365 account’s time zone
  • To change time zone for your office 365 account, you must first access your emails via mail.chi.ac.uk (otherwise known as the Office 365 portal). 
  • From your emails, click on the settings cog. This is found of the top right of the screen on the menu bar and then select "view all Outlook...
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    Setting up your staff signature on your University email

    When you send an email, it is good practice for the recipient to know who sent the email along with additional information about yourself. We have provided instructions on this page which show how to set up your Email signature and automatically apply it to all University email communications, ...
    How to send personal data securely using email encryption

    When sending emails to recipients outside of the University from your staff or generic email account (@chi.ac.uk), it is sometimes difficult to determine if these emails are being accessed using a secure method.  This is particularly important when the information being sent includes personal...
    Sending university wide emails from Moodle

    The University News and Events forum will send an email to all users in the university who have not unsubscribed from them. Sending an email to all staff or all students through email is a different process and is one that cannot be unsubscribed from so is reserved for key university...
    How to send protected emails using message permission rules

    In the past when sending emails containing personal data or sensitive information to recipients both inside and outside of the University from your staff or generic email account (@chi.ac.uk), there were no controls regarding where this email could go. It could be forwarded and the contents...
    Reporting suspicious emails

    Different methods have been made available to students and staff which allow you to report emails which are considered as either Spam or Phishing.

    Spam or Junk emails are often classed as unsolicited emails which may focus on advertising and selling goods or services. You may have never...