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Please download a free copy of our 'Help and support after sexual assault' for guidance and advice.
Help and support after sexual assault Help and support after sexual assaultYou may also find this leaflet on 'Flashbacks' useful if this is something you...
You can print from your phone, tablet, laptop or any other internet-enabled device using mobile printing.
It works with any operating system and uses your University email.
You can send a document to print from anywhere that has an internet connection, for example from home the night...
SIZ Complaints Guidelines
We aim to enhance your experience by providing the highest level of customer service to our university community. Whilst we do everything we can to make sure everything goes smoothly we accept that on occasion you may feel dissatisfied with the quality of the...
Customer Service CharterProvide a courteous, welcoming and informative service at all of...
Our Vision is:
To enhance the student experience by providing the highest level of customer service to the University community
Customer Service Provision:To our customers we intend to:
SIZ Customer Service StandardsThe SIZ will be...
Our vision is:
To enhance the student experience by providing the highest level of customer service to the University community.
For this reason we have implemented the following set of Customer Service Standards.
Advertising and Promotion Guidelines
Our LRCs are the hub of our learning environment and we strive to provide a pleasant experience for all users, whilst maintaining a space that is conducive to study and research. This policy ensures that the core function and focus of our LRCs are...
SIZ Lost Property Policy
A large amount of lost property passes through the University, left behind by staff, students and visitors. The University is not responsible for any personal items which have been lost on campus, but we will endeavour to make sure items are returned to their owner where...
Confidentiality StatementThe SIZ team is committed to keeping your privacy secure, whilst providing its advice, guidance and support services to all staff, students and visitors. Personal data will be handled strictly in accordance with; UK data protection legislation, the...
Engagement Strategy
The Support and Information Zone takes customer service very seriously as it is important to us that all our customers are happy with the service they receive.
Our customers – students, staff and visitors - are key to the services we offer in the SIZ and we...