Our Vision is:
To enhance the student experience by providing the highest level of customer service to the University community
Customer Service Provision:To our customers we intend to:
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Customer Service CharterProvide a courteous, welcoming and informative service at all of...
SIZ Customer Service StandardsThe SIZ will be...
Our vision is:
To enhance the student experience by providing the highest level of customer service to the University community.
For this reason we have implemented the following set of Customer Service Standards.
Advertising and Promotion Guidelines
Our LRCs are the hub of our learning environment and we strive to provide a pleasant experience for all users, whilst maintaining a space that is conducive to study and research. This policy ensures that the core function and focus of our LRCs are...
SIZ Lost Property Policy
A large amount of lost property passes through the University, left behind by staff, students and visitors. The University is not responsible for any personal items which have been lost on campus, but we will endeavour to make sure items are returned to their owner where...
Confidentiality StatementThe SIZ team is committed to keeping your privacy secure, whilst providing its advice, guidance and support services to all staff, students and visitors. Personal data will be handled strictly in accordance with; UK data protection legislation, the...
Engagement Strategy
The Support and Information Zone takes customer service very seriously as it is important to us that all our customers are happy with the service they receive.
Our customers – students, staff and visitors - are key to the services we offer in the SIZ and we...
Support and Information (SIZ) Equipment Borrowing:
Terms & ConditionsOur equipment is available to current University of Chichester students and staff only, and should not be lent or shared with...
Terms & Conditions
When you borrow equipment you agree to the following terms and conditions:
It is the policy of the University of Chichester (“The University”) to ensure that its staff, students and other stakeholders have equipment suitable to the fulfilment of their role and to enable them to participate in and innovate in the University’s learning...
BOC LRC Locker key loansLockers can be accessed while the building is open - please visit help.chi.ac.uk/opening for times Loans are for 48hrs at a time, and can be renewed...
A small numbers of lockers are located on the top floor of the BOC LRC.
Locker usage guidance
Charges, Payments & Fines
At the SIZ we hold a number of items for sale, as well as offering facilities for students to pay fines and top-up their print credit.
Payments can be made by bank card.
Bus Tickets Return Bus Ticket£1.20Ten Journey Bus Ticket£6.00Stationery...