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Deleting and recovering emails in Office 365

After you delete an email in Office 365, it is automatically moved to the Deleted Items folder. It will remain in there until the Deleted Items folder is emptied, either by using the empty deleted items option or the emptying the deleted items folder when I sign out option.

However, if you...
Setting up an automatic reply for your email

Automatic replies are used whenever you're unable to respond to email for an extended period of time. After automatic replies are turned on, they'll be sent once to each sender.

The process is very similar whether you are using Office 365 or Outlook. You only need to set the automatic...
Accessing a generic account mailbox through Office 365

If you are the account manager and know the password you can access the generic account in a web browser using the following steps:

1. Visit http://mail.chi.ac.uk, or click on any email link on the University website 

2. Input the username and password of the resource account. The...
Sharing email folders in Outlook

You may want to share an email folder with someone. Once you have set up the necessary permissions the user will see the individual folder or folders you have given them access to and not your full mailbox.

(Please note: if you want another user to manage your mailbox including inbox,...
Accessing email via the Outlook client (staff)
  • Run 'Outlook' from the startmenu
  • Your email address will be pre-populated, therefore just click 'Connect'
  • When the 'Account setup is complete' message appears click 'Ok' to load your inbox
    • Creating a contact group from an email in Outlook

    You can create a contact group from an email you have sent or received by copying the email addresses in the To or Cc box and pasting these into a new contact group.

    Step by step instructions are available from Microsoft.

    Think privacy...when naming your contact group, think about...
    How to send personal data securely using email encryption

    When sending emails to recipients outside of the University from your staff or generic email account (@chi.ac.uk), it is sometimes difficult to determine if these emails are being accessed using a secure method.  This is particularly important when the information being sent includes personal...
    How to update or change your Office 365 account’s time zone
  • To change time zone for your office 365 account, you must first access your emails via mail.chi.ac.uk (otherwise known as the Office 365 portal). 
  • From your emails, click on the settings cog. This is found of the top right of the screen on the menu bar and then select "view all Outlook...
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    How to send protected emails using message permission rules

    In the past when sending emails containing personal data or sensitive information to recipients both inside and outside of the University from your staff or generic email account (@chi.ac.uk), there were no controls regarding where this email could go. It could be forwarded and the contents...
    Changing the default reply setting in Office 365

    The default reply method in Office 365 is reply all (which is different to the Outlook desktop client installed on University computers).

    This guide will show you how change the setting from 'reply all' to 'reply' in Office 365.

  • Click on the settings cog in the top right hand corner...
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