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Error in Outlook Desktop: Cannot expand the folder.

This guide applies only to University of Chichester issued devices.

If you are experiencing this on a personal device please contact the Support and Information Zone.

Symptoms

This message is usually displayed because you have added a resource email account with user credentials...
Outlook - Focused Inbox
What is the Focused Mailbox?

When focused mailbox mode is enabled it will split your Inbox into two Tabs:

Focused & Other 

High priority emails are directed to the Focused tab, whilst low priority emails like advertisements and generic newsletter items are directed to the "Other" Mailbox...
Outlook - Managing your Emails
Managing your emails - Outlook training videosThis video series aims to highlight the features and tools of Outlook (Desktop App) that will help you to comply with your departmental file retention policies and data protection legislation. We have all become used to having powerful search features...