Password manager

Overview

Password manager Illustrative image is accessed via password.chi.ac.uk and can be used from any device, anywhere, including mobile phones, and offers the following features:

If you are having difficulties logging on to web-based services such as email, Moodle, or Staff Intranet, you can also access Password manager via the 'Trouble signing in?' link. Illustrative image

    Reset password

    If you've forgotten your password, or your password isn't working, follow these steps to reset your password:

    1. Visit password.chi.ac.uk on a mobile phone or personal device
    2. Click 'Reset password' Illustrative image
    3. Enter your username and click 'Send Request' Illustrative image which sends an email to your personal email address e.g. gmail account
    4. Click the reset link in the email Illustrative image which is valid for 10 minutes
    5. Follow instructions to reset your password

    Note: you will only receive an email if you register your personal email address.

    Still need help? You can chat to a SIZ advisor during working hours.

      Unlock account

      If your account is locked due to 3 failed logon attempts, follow these steps to unlock your account:

      1. Visit password.chi.ac.uk on a mobile phone or personal device
      2. Click 'Unlock account' Illustrative image
      3. Enter your username and click 'Send Request' Illustrative image which sends an email to your personal email address e.g. gmail account
      4. Click the unlock link in the email Illustrative image which is valid for 10 minutes
      5. Follow instructions to unlock your account

      Note: you will only receive an email if you register your personal email address.

      Still need help? You can chat to a SIZ advisor during working hours.

      Change password

      1. Visit password.chi.ac.uk on a mobile phone or personal device
      2. Click 'Change password' Illustrative image
      3. Insert your username and current working password, set and confirm a new password, then click 'submit' Illustrative image

      Still need help? You can chat to a SIZ advisor during working hours.

      If logged on to a University Windows computer, you can also change your password by performing a 'ctrl + alt + del' on the keyboard, then click 'Change password'.

      Register or update your personal email address

      When you reset your password or unlock your account, an email is sent to your personal email address.
      Please make sure your personal email address is set correctly using one of the following help guides:

        Still need help?