Managing another user's mailbox or a generic mailbox in Outlook

There are two stages to working with managed accounts. The account owner will need to follow the instructions in part 1 (for a generic account this will be the person named as responsible for it, if you are unsure who this is contact SIZ). Part 2 is for the delegate (the person who needs to access the account):

1. Sharing your mailbox or a generic mailbox with other people

2. Accessing a managed account (another user's mailbox or generic mailbox) in Outlook

Note: the screenshots in these help pages are for sharing an individual managed account (e.g. with a PA). You can use the same method to share a generic mailbox (e.g.


Generic account – doesn’t have a person’s name in the email address e.g.

Managed account – can be an individual's account, for example, a PA managing an account on behalf of their manager, or the same as a generic account

Delegate – the person who is going to be, or has been, given access to another account

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