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IT Services
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25 Docs
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Customising your voicemail
ChiView – Updating your personal email address
Changing the default pdf viewer (to Adobe Reader)
Clearing your browser data (including cache)
Borrowing, collecting and returning equipment from Equipment Loans
Booking a specific open access computer
Are you eligible to receive a HEAR?
Adding a calendar from the university directory
Access your university email via the Microsoft Outlook mobile app
Cyber Security
Virus scanning
Using your laptop in open access areas – security
Reporting suspicious online activity
Staying safe online
What are scams?
Email scam and virus advice
Remote Access
Accessing University Desktops from Home (Remote Access)
Accessing University services on your personal Android device (Staff)
Accessing University services on your personal Windows device (Staff)
Using a University Windows Laptop off campus
Software
Jisc Online Surveys – staff and students
MATLAB on a personal device
Adobe
Logging into Creative Cloud and Adobe products
Passwords
Partners: how to reset your password
Partners: how to unlock your account
Passwords
Multi-Factor Authentication (MFA)
Student MFA Help page
Staff MFA Help page
MFA – Ping Desktop App
Alumni MFA Help page
External MFA Help Page
MFA – PingID mobile app
MFA – Using a personal email address
Multi-Factor Authentication (MFA)
MFA – Authenticator app
Telephones
University SIP telephones – overview and how to (including logging on / off)
Listening to voicemail messages and managing messages
Setting up your voicemail and message notification
Telephone user guides and insert templates
Telephones
IT Training
IT skills
IT Skills
Uploading a Solidworks file for marking
IT skills
Using OneDrive
OneDrive – Uploading files
OneDrive – Sharing and Version History
Outlook – Sharing your generic account mailbox
Outlook – Managing a Shared mailbox
Outlook – Managing a Generic account’s mailbox (Delegate access)
Office 365
Microsoft Office for students and staff
Using OneNote class notebook for student ePortfolio
Microsoft To Do
Microsoft Forms
Microsoft Clipchamp
Calendar
Sharing your calendar Outlook
Sharing your calendar Office 365
Sharing your calendar
Email (Outlook)
Reading encrypted emails sent from University staff
Using Outlook – Email and Calendar
Accessing a generic account or another user’s mailbox in Outlook
Using the scheduling assistant to plan a meeting in Outlook
Turn off the Auto-Complete in Outlook
Outlook – Sharing your generic account mailbox
Setting up your staff signature on your University email
Setting up an automatic reply for your email
Outlook – Managing your Emails
Outlook – Managing a Shared mailbox
Outlook – Managing a Generic account’s mailbox (Delegate access)
How to update or change your Microsoft 365 account’s time zone
How to send personal data securely using email encryption
Emailing centralised groups or all staff / all students
Sending all staff / student emails
Excel
Excel Tutorials – Full Listing
Excel – Text to Columns
Excel – Unique Function
Excel – Sort Function
Excel – Charts and Graphs
Excel – Vlookup & Hlookup
Excel – Pivot Tables
Excel – Drop-down lists
Excel – Conditional formatting
Excel – Mathematical Operatives (Order or operations)
Excel – Quick selection Techniques
Excel – Resizing Columns and Rows
Excel – Number Formatting
Excel – Flash fill and the fill handle
Excel – Freeze Panes
Excel – Creating a Table
Excel – Cell Referencing
Excel – Find and Replace
Excel – Sparklines
Excel – Basic functions or formulae (SUM, AVERAGE, COUNT)
Excel – IF Functions
PowerPoint
PowerPoint Tutorials – Full listing
Powerpoint – Animations
PowerPoint – Adding Notes to your presentation (Presenter View)
PowerPoint – Working with Shapes
PowerPoint – Layouts, Design Theme and Slide Size
PowerPoint – Slide Master (Template slides)
Powerpoint – Adding Media (Audio)
PowerPoint – SmartArt
PowerPoint – Textboxes
PowerPoint – Removing an image’s background
PowerPoint – Making a recording
PowerPoint – Adding media (Images)
PowerPoint – Grouping
PowerPoint – Adding Media (Video)
Teams
Microsoft Teams Overview
Changing Voicemail Settings
University Teams Backgrounds
Word
Exporting a PDF from Microsoft documents
Word Tutorials – Full Listing
Word – Track Changes
Word – Tables
Word – Styles
Word – Show hidden formatting
Word – Page view options
Word – Page Numbering
Word – Images, Icons and Text Wrapping
Word – Page & Section Breaks
Word – Format Painter
Word – Dictation and Transcription
Word – Comments
Word – Automatic table of figures
Word – Automatic Table of Contents
PowerPoint – Footnotes and Endnotes
Word – Change the background colour
OneDrive
Using OneDrive
OneDrive – Uploading files
OneDrive – Sharing and Version History
OneDrive – Syncing with a device
Wi-Fi
Connecting to the internet in halls of residence
Connecting to eduroam Wi-Fi
Wi-Fi for older devices – global sign certificate installation
Wi-Fi for guests
File Storage
Using OneDrive
OneDrive – Sharing and Version History
USB Storage Devices
Syncing a SharePoint storage area with your computer
OneDrive – Syncing with a device
Restoring files
Restoring a deleted file or folder
Scanning to OneDrive
Audio Visual (AV)
Classroom technical support
Rooms with IT equipment
Human Resources (HR)
Changing your name – IT accounts (staff)
HR self service – Updating your personal email address
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