Customising your voicemail

1 min read

How to change your personal greeting (the recorded message played to callers) #

1. Access voicemail (6375)
2. Enter your security code
3. Press 3 to access Phone Manager Function
4. Press 1 for Personal Options
5. Press 3 to Record a Personal Greeting
6. It will say Press 2 to record all other conditions or 3 to record your out of office message
7. Press 2 and it will prompt you that you already have a recording
8. Delete the recording by pressing 4 (it may ask you to press 4 again to confirm)
9. Press 3 to record your personal greeting
10. Press 1 to record the greeting to be used when busy
11. Press 2 to start recording and 2 to stop
12. Press 5 to save or 4 to delete and restart the procedure from step 9
13. Replace the receiver

How to record and set an out of office greeting #

This might be useful for when you are on annual leave or away for more than a couple of days

  • Follow the steps above for changing your personal greeting but on step 6 press 3 to record your out of office message
  • Follow all the rest of the steps through to 13

How to deactivate your out of office greeting #

Next time you access your voicemail box it will prompt you that your out of office greeting is on. To deactivate your out of office greeting Press 4

To request a voicemail reset #

If you are a new member of staff who is taking over an existing phone and voicemail please use request a change of user through Support Me.

If you have forgotten your security code please also use Support Me to request a reset.

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Updated on January 20, 2026