Support Me

From Support Me you can log requests which are forwarded to the relevant team in the University.

Logging a support request

From the home page, click Log a Request Illustrative image

  • You need to find a service to log the request. You can do this in two ways:
  1. By searching: use the search box. One word searches will yield the best results e.g. parking Illustrative image
  2. By navigating: all of your services will be shown in alphabetical order Illustrative image   (5 per page). Navigate through the pages using the forwards and backwards buttons Illustrative image   or by clicking on the page number Illustrative image
  • Highlight the service, and the description of that service will appear under Service Details (when expanded) Illustrative image
  • If it is the service you require, click the Support Me button Illustrative image

Searching for a request by category

You can also search within categories for the service you require.

  • Click inside the box labelled Click to filter by category Illustrative image
  • From the pop up box, select a category and choose OK Illustrative image
  • The services under that category will show in alphabetical order Illustrative image
  • Use the search box to find services within that category Illustrative image

Favouriting your frequently used services

For speed and ease of use, you can add the services you use most often to the favourite block on your Support Me home page Illustrative image

  • For a service to appear in the favourite block, click the heart symbol next to the service's name. The heart will change colour Illustrative image
  • Back on the home page, it will be listed in the favourite block Illustrative image
  • To unfavourite a service: click on 'Log a Request', select the 'My Favourite Services' tab, then deselect the relevant heart icon Illustrative image

Viewing your existing requests

To view your requests, click on the My Requests button on the Support Me home page Illustrative image

  • All of your active calls will be shown, with the most recent at the top Illustrative image
  • To view closed or resolved calls, use the dropdown box to change the selection Illustrative image
  • Highlight a call to see a brief description under Request Details Illustrative image
  • To open a request, click the green button that also shows the call reference number Illustrative image

Updating your existing requests

Once the request is open (see above) you can:

  • View the full details of your request under the Diary tab Illustrative image
  • Update your request by using the Apply a new update to this request field Illustrative image   then clicking Apply Update Illustrative image
  • Add attachments by clicking on the Attach Files button Illustrative image   then add a compulsory comment in the Apply a new update to this request field Illustrative image   and click Apply Update Illustrative image

 

 

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