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Changing the default reply setting in Microsoft 365

The default reply method in Microsoft 365 is reply all (which is different to the Outlook desktop client installed on University computers).

This guide will show you how change the setting from 'reply all' to 'reply' in Microsoft 365.

  • Click on the settings cog in the top right hand...
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    How to update or change your Microsoft 365 account’s time zone
  • To change time zone for your Microsoft 365 account, you must first access your emails via mail.chi.ac.uk (otherwise known as the Microsoft 365 portal). 
  • From your emails, click on the settings cog. This is found of the top right of the screen on the menu bar and then select "view all...
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    Managing another user's mailbox, Generic or Shared Mailbox in Outlook

    There are two stages to working with managed accounts. The account owner will need to follow the instructions in Part 1 (for a Generic or Shared Mailbox this will be the person named as responsible for it, if you are unsure who this is contact the SIZ). Part 2 is for the delegate (the person who...
    Setting up an automatic reply for your email

    Automatic replies are used whenever you're unable to respond to email for an extended period of time. After automatic replies are turned on, they'll be sent once to each sender.

    The process is very similar whether you are using Microsoft 365 or Outlook. You only need to set the automatic...
    Make Bcc available when emailing

    Bcc (Blind carbon copy) vs Cc (Carbon copy)

    The option to use Bcc rather than Cc isn’t available by default, but it’s easy to make it appear and it is sometimes more appropriate to use.

  • Any address in the Bcc field will receive a copy of your email without seeing who else has...
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    Accessing a generic account mailbox through Microsoft 365

    If you are the account manager and know the password you can access the generic account in a web browser using the following steps:

    1. Visit http://mail.chi.ac.uk, or click on any email link on the University website 

    2. Input the username and password of the resource account. The...
    Reporting suspicious emails

    Different methods have been made available to students and staff which allow you to report emails which are considered as either Spam or Phishing.

    Spam or Junk emails are often classed as unsolicited emails which may focus on advertising and selling goods or services. You may have never...
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