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Accessing a generic account mailbox through Office 365

If you are the account manager and know the password you can access the generic account in a web browser using the following steps:

1. Visit http://mail.chi.ac.uk, or click on any email link on the University website 

2. Input the username and password of the resource account. The...
Setting up an automatic reply for your email

Automatic replies are used whenever you're unable to respond to email for an extended period of time. After automatic replies are turned on, they'll be sent once to each sender.

The process is very similar whether you are using Office 365 or Outlook. You only need to set the automatic...
How to send protected emails using message permission rules

In the past when sending emails containing personal data or sensitive information to recipients both inside and outside of the University from your staff or generic email account (@chi.ac.uk), there were no controls regarding where this email could go. It could be forwarded and the contents...
How to update or change your Office 365 account’s time zone
  • To change time zone for your office 365 account, you must first access your emails via mail.chi.ac.uk (otherwise known as the Office 365 portal). 
  • From your emails, click on the settings cog. This is found of the top right of the screen on the menu bar
  • Once you...
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    Changing the default reply setting in Office 365

    The default reply method in Office 365 is reply all (which is different to the Outlook desktop client installed on University computers).

    This guide will show you how change the setting from 'reply all' to 'reply' in Office 365.

  • Click on the settings cog in the top right hand corner...
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    Creating an email contact group in Office 365

    You can create a group to store a list of people you want to send email to. Use this group to send messages to multiple contacts without having to enter each contact separately in the message.

    Groups that you create in your Contacts folder aren't available to other users in the University...
    How to print an email in Office 365

    Click the option for more actions (usually three dots) in the menu bar

    Choose print

    Confirm you would like to print

    Creating a contact group from an email in Outlook

    You can create a contact group from an email you have sent or received by copying the email addresses in the To or Cc box and pasting these into a new contact group.

    Step by step instructions are available from Microsoft.

    Think privacy...when naming your contact group, think about...
    Managing another user's mailbox or a generic mailbox in Outlook

    There are two stages to working with managed accounts. The account owner will need to follow the instructions in part 1 (for a generic account this will be the person named as responsible for it, if you are unsure who this is contact SIZ). Part 2 is for the delegate (the person who needs to...
    Turn off the Auto-Complete in Outlook
    Turn off the Auto-Complete List

    Outlook offers “Auto-Complete” suggestions for recipients in the To, CC and BCC fields when composing a new email. These can be very helpful, however it can sometimes result in errors when you’re composing a new email to multiple recipients or groups with similar...
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