Working with someone with anxiety

If you know that you are working with someone with anxiety, please make sure you discuss with them how they like to work and if they have any specific requirements. 

Whilst not all people are the same, here are some good general tips:

Designing for users with anxiety

  • Do give users enough time to complete an action
  • Don't rush users or set impractical time limits
  • Do explain what will happen after completing a service
  • Don't leave users confused about next step or timeframes
  • Do make important information clear
  • Don't leave users uncertain about the consequences of their actions 
  • Do give users the support they need to complete a service
  • Don't make support or help hard to access
  • Do let users check their answers before they submit them
  • Don't leave users questioning what answers they gave

Still need help?