Managing another user's mailbox, Generic or Shared Mailbox in Outlook
There are two stages to working with managed accounts. The account owner will need to follow the instructions in Part 1 (for a Generic or Shared Mailbox this will be the person named as responsible for it, if you are unsure who this is contact the SIZ). Part 2 is for the delegate (the person who needs to access the account).
Note: the screenshots in these help pages are for sharing an individual managed account (e.g. with a PA). You can use the same method to share a generic mailbox (e.g. elearning@chi.ac.uk).