Calls can be logged to Estate Management via the 'Estates' link on the SupportMe home page, e.g. for reporting issues with power sockets, heating, plumbing etc.
Once your call is logged it will be forwarded to the appropriate team, and you'll receive a confirmation email with a call reference number to your university account.
For all other requests, including for IT and Library services, please visit the Support Me help page.
If you are unable to use the online service or visit us in person, then please email the SIZ at help@chi.ac.uk or phone the SIZ on (01243 81) 6222
Logging a support request for Estates (e.g. My Accommodation, maintenance requests)
- Open Support Me
- From the SupportMe home page, click 'Estates – Log, view, update Estates requests' or click on the spanner icon
.
You will then be presented with the following screen.
- Click on the Raise a Maintenance Request/Issue
- Location details. You can do this in two ways:
- Type the name of the building and a selection will appear in the drop down list
- Use the search function
. Once the search facility has opened, enter the name of the building in the Building search field, then click on Search or click on Search to bring up a list of all the buildings. Use the arrows to show more building
- Job Details. As above, you can either enter a search word in the Issue/Request field and then select the request from the drop down list or you can use the search function
- The summary will autofill with the title of the selected request. Additional comments can be added at this stage
- Enter details in to the Description field and then click on the Submit button to submit the request. (Note: Please only include personal or sensitive information if it is necessary for the request you are logging. See our privacy policy for more information)
- You will be presented with a confirmation page with details of your request, including your unique request reference number
- Once the request has been logged, you will receive a confirmation email with details of your request. Please note that this is an automated message, with a no-reply email address. If you wish to update your request, please do so via SupportMe as detailed below
Finding and viewing your Estate Management Requests/Issues
Click on View or update Requests/Issues
- You can search for your request using any of the provided search options and then clicking on Search
- Your requests will automatically be listed at the bottom of the page ordered by Issue/Request Number. You can use the backward/forward arrows to view more requests
- Select the request
to view the details - Any updates can be found under the Customer updates section on the request
Updating or cancelling your Estate Management Requests/Issues
Click on View or update Requests/Issues
- Select the required request
and then click on the Update Issue/Request button to update your request or click on the Cancel Issue/Request button to cancel your request
- Enter your update in the Customer Update field and then click on the Submit button
- Any updates can subsequently be found under the Customer updates section on the request
Viewing Estate Management Requests on a mobile
- If using a mobile phone, you will be presented with the following view
. All the functionality remains the same
From the SupportMe home page, click 'Estates – Log, view, update Estates requests' or click on the spanner icon
. You will then be presented with the following screen.
PLEASE NOTE: If you cannot see BOTH the 'Estates' button AND the spanner icon, please delete your cache. To delete you cache click here
Logging a support request for Estates (e.g. room setups, parking, cleaning, maintenance requests)
Click on the Raise a Maintenance Request/Issue icon
- Location details. You can do this in two ways:
- Type the name of the building and a selection will appear in the drop down list
- Use the search function
. Once the search facility has opened, enter the name of the building in the Building search field, then click on Search or click on Search to bring up a list of all the buildings. Use the arrows to show more building
- Job Details. As above, you can either enter a search word in the Issue/Request field and then select the request from the drop down list or you can use the search function
- The summary will autofill with the title of the selected request. Additional comments can be added at this stage
- Enter details in to the Description field and then click on the Submit button to submit the call
- You will be presented with a confirmation page with details of your call, including your unique call reference number
- Once the request has been logged, you will receive a confirmation email with details of your request. Please note that this is an automated message, with a no-reply email address. If you wish to update your request, please do so via SupportMe as detailed below
Logging a specific request for Estates
- room set-ups, reserved parking, additional cleaning, delivery requests
Click on the request and then click on the Add button
- Complete the questions and then click on Submit
- After submitting the request, you will be taken back to the initial logging page. Here you can log another request or close the page
- To view this request, click on View or update Requests/Issues
Finding and viewing your Estate Management Requests/Issues
Click on View or update Requests/Issues
- You can search for your request using any of the provided search options and then clicking on Search
- Your requests will automatically be listed at the bottom of the page ordered by Issue/Request Number. You can use the backward/forward arrows to view more requests
- Select the request
to view the details
- Any updates can be found under the Customer updates section on the request
Updating or cancelling your Estate Management Requests/Issues
Click on View or update Requests/Issues
- Select the required request
and then click on the Update Issue/Request button to update your request or click on the Cancel Issue/Request button to cancel your request
- Enter your update in the Customer Update field and then click on the Submit button
- Any updates can subsequently be found under the Customer updates section on the request
Viewing Estate Management Requests on a mobile
- If using a mobile phone, you will be presented with the following view
. All the functionality remains the same
You will have provided information (e.g. name, event date) to a member of University staff to enable us to produce your Visitor Parking Permit, although a space is not guaranteed. This information will be held securely by the University within the parking database until the permit expires, at which point the information will be anonymised and any personal information securely deleted. Your information will not be shared with any third party organisations, although the permit will need to be displayed in your vehicle. If you have any concerns about this please contact: travelplan@chi.ac.uk. To find out more about your rights as a data subject and how the University complies with data protection legislation please visit here: Data Protection