From Support Me you can log requests which are forwarded to the relevant team in the University.
Logging a support request
From the home page, click Log a Request
- You need to find a service to log the request. You can do this in two ways:
- By searching: use the search box. One word searches will yield the best results e.g. parking
- By navigating: all of your services will be shown in alphabetical order
(5 per page). Navigate through the pages using the forwards and backwards buttons
or by clicking on the page number
- Highlight the service, and the description of that service will appear under Service Details (when expanded)
- If it is the service you require, click the Support Me button
Searching for a request by category
You can also search within categories for the service you require.
- Click inside the box labelled Click to filter by category
- From the pop up box, select a category and choose OK
- The services under that category will show in alphabetical order
- Use the search box to find services within that category
Favouriting your frequently used services
For speed and ease of use, you can add the services you use most often to the favourite block on your Support Me home page
- For a service to appear in the favourite block, click the heart symbol next to the service's name. The heart will change colour
- Back on the home page, it will be listed in the favourite block
- To unfavourite a service: click on 'Log a Request', select the 'My Favourite Services' tab, then deselect the relevant heart icon
Viewing your existing requests
To view your requests, click on the My Requests button on the Support Me home page
- All of your active calls will be shown, with the most recent at the top
- To view closed or resolved calls, use the dropdown box to change the selection
- Highlight a call to see a brief description under Request Details
- To open a request, click the green button that also shows the call reference number
Updating your existing requests
Once the request is open (see above) you can:
- View the full details of your request under the Diary tab
- Update your request by using the Apply a new update to this request field
then clicking Apply Update
- Add attachments by clicking on the Attach Files button
then add a compulsory comment in the Apply a new update to this request field
and click Apply Update
