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How to unlock your account

Please visit the Password manger help page for details of how to unlock your account or reset your password.

 
How to reset your password

Please visit the Password manger help page for details of how to reset your password or unlock your account.
Classroom technical support

The Service Delivery team offer emergency support for real time incidents e.g. troubleshooting AV equipment. If you experience a technical fault that is preventing the use of the IT or AV equipment in a teaching room, please contact… 

Classroom Technical Support on (01243 81) 6222 or visit...
Assistive technology training and support

This page summarises the support, services, and software available for our students who are blind, visually impaired, dyslexic, have difficulty with reading, or who want to make use of accessible options.

Software

Specific assistive technology software is available on open access Windows...
Using your laptop in open access areas - security

You can borrow Kensington security cables from the SIZ to lock your laptop securely while you walk around the library

Most laptops will have a Kensington connection (located on the side or back of the laptop)

Many desks in the open access areas...
Telephones

Guides to University telephones:

  • University SIP telephones - overview and how to (including logging on / off)
  • Setting up your voicemail and message notification
  • Customising your voicemail
  • Listening to voicemail messages and managing messages
  • Telephone user...
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    Sharing email folders in Outlook

    You may want to share an email folder with someone. Once you have set up the necessary permissions the user will see the individual folder or folders you have given them access to and not your full mailbox.

    (Please note: if you want another user to manage your mailbox including inbox,...
    Accessing email via the Outlook client (staff)
  • Run 'Outlook' from the startmenu
  • Your email address will be pre-populated, therefore just click 'Connect'
  • When the 'Account setup is complete' message appears click 'Ok' to load your inbox
    • High contrast in Chrome

    Both Microsoft and Apple have built in accessibility options that include altering the screen display contrast.

    However, if you only want to use high contrast while web browsing you can install an extension to Chrome.

    Installing the High Contrast extension in Chrome

    1. In Chrome,...
    Using headphones and dvds on open access computers
    Headphones

    The headphone socket on the open access PCs  is at the back of the screen at the bottom, near to the USB ports

    DVD

    The DVD drive on the open access PCs is on the right-hand side of the screen (from the front)