FAQs about the HEAR

What is the HEAR?

HEAR stands for Higher Education Achievement Report. This is a University-verified, electronic document which records results and extra-curricular achievements.

The narrated introduction to HEAR video from Higher Education Academy:

My HEAR does not have the correct information?

Please check the date your HEAR was last updated. The information contained in the HEAR is updated via a process run from the University’s student record system. This process is not run during exam results processing. If the information is still not correct please raise a help call via Support Me or via the SIZ.

I have forgotten my username or password, what should I do?

Please visit www.gradintel.com and you can reset your account information directly.

How do I find out about participating in or recording achievements or activities for section 6.1 of my HEAR?

Please speak to the Students' Union or contact the UCSU Volunteering & Activities Coordinator, email: UCSUHEAR@chi.ac.uk

How does the HEAR relate to the student’s CV and the University reference?

The HEAR is produced by the University. The HEAR therefore augments the student’s CV. The University reference, usually written by student’s Academic Advisor, is based on evidence-based information available to the member of staff about the student and is largely focused on the student’s academic performance and the related skills that the student has acquired. The three documents should be complementary and provide a fuller picture of the skills, knowledge and personal attributes the student has to offer to an employer.

What are the key benefits to students of the HEAR?

The HEAR document is designed to showcase your skills and achievements to make you stand out in a crowded graduate employment marketplace.

The HEAR is designed to enhance student employability by providing an electronic document which captures not just the credits and grades students have achieved, but also includes other achievements and contributions made by students within the University which are verified by the University or the Students’ Union. It is therefore designed to be an organic document which students use more pro-actively to review their progress and supports the building of a stronger profile and CV to present to employers or other Universities (for those seeking further study options). It also has international transferability as it builds upon the European Diploma Supplement which we currently provide students when they exit. In summary it provides an enhanced service for our students and graduates.

If your HEAR has limited or no content then that will also be a signal to potential employers.The message is, if you want to be more competitive and make yourself more attractive to employers, you need to do things to help populate the HEAR with your achievements.

Students will be made aware of the HEAR when they begin they studies and onwards throughout their higher education experience.  It is a formative electronic document for:

  • reviewing progress and planning future activities, whether individually or with support from a tutor
  • supporting and encouraging student engagement in opportunities beyond the curriculum
  • providing information for students to support applications, which may include applications before the final award is made, e.g. for sandwich placements and internships; permanent employment; further study or training opportunities
  • it allows employers and postgraduate tutors to verify statements made by the student, subject to appropriate permissions, by providing details of the wider non-academic achievements of the holder
  • capturing and demonstrating  the totality of the student’s performance, thereby enhancing their employability

Who will receive a HEAR?

The HEAR, incorporating the European Diploma Supplement (final transcript of results) will be produced for Foundation Degree and Undergraduate Degree students on programmes based at the BOC and BRC campuses, and they will receive this in addition to their degree certificate.

Undergraduate students who started their studies with us prior to 2013/14, Postgraduate students and students on collaborative programmes will not receive a HEAR and therefore they will continue to receive a European Diploma Supplement as they do now. Students on bespoke packages of modules (e.g. employer engagement packages) that do not lead to an award will continue to receive a transcript and any certificates of attendance required will continue to be issued by the relevant Academic Department. Note: All students should also be able to view their results on-line via the University’s student portal.

What information does the HEAR include?

The HEAR has to adhere to a national template and it provides a broader range of information than an academic transcript and will incorporate the European Diploma Supplement (which graduating students currently receive).  All information in the HEAR will be formally verified by the University.

How will the HEAR enhance student employability?

The development of the HEAR is an opportunity to promote activities that will enhance students’ future employability e.g. any University awards or prizes won by students whilst taking their studies with us. The Students’ Union also have a key role in promoting activities beyond the curriculum e.g. volunteering; significant roles in running student societies, all of which will be verified by the SU for inclusion in the HEAR.

Following initial implementation, an annual review of the list of activities that can be included in the HEAR will be undertaken (in consultation with colleagues in Academic Departments, the SU, the Careers & Employability Service and others) to ensure that all University and SU verifiable activities, which can enhance students’ employability, are captured and remain current.

In the current graduate marketplace for jobs, anything that can make you stand out and be attractive to employers will give you a real advantage.

How do students access the HEAR?

The HEAR is delivered via a secure web portal called Gradintelligence. This cloud service is delivered and supported by the University’s student records system suppliers (Tribal). Students will receive full instructions about how to activate their accounts via Gradintelligence so that they can access information released at any time during their time at University and afterwards. Students will have access to their HEAR in perpetuity via Gradintelligence. Although students will have the option to print their HEAR via Gradintelligence there will be a statement on the electronic HEAR which says, “Only HEARs accessed via www.gradintel.com can be considered valid and verified.”

What will be the format for the HEAR?

The HEAR is an electronic document verified by the University. The HEAR develops as the student progresses and it will be accessible at any time during their time at the University and beyond. On an exceptional request basis it will be possible for the University to produce a formal, hard copy document, if this is required.

What if I don’t have a HEAR or don’t have anything to put on it?

You could be at a real disadvantage when it comes to seeking employment as a graduate. Employers will be able to see many other candidates with stronger evidence to prove their skills and qualities and they might choose them in front of you. It is in your interests to make sure that your HEAR is a really good showcase for your ability and experience. It will be more powerful than your CV as it will be University verified.

When will I get my final HEAR?

If you are due to graduate this year your Final HEAR will normally be released during July following the Awards Board of Examiners.

Where do I find more information about the HEAR?

For further information please visit the information on the University's website

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