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Student induction

40 min read

Using these induction pages #

Choose a subject from the navigation lower down.

These pages cover key aspects of induction, and can be used throughout your years of study as a reminder of IT services available.

In addition, you can watch induction videos from the following links:

Full induction - 28 mins

Essentials induction - 17 mins


Student induction subjects #

The Support & Information Zone (SIZ) is your first point of contact for support, questions and queries.

The SIZ can provide assistance with the following:

  • IT & printing
  • Library
  • Equipment loans
  • Travel
  • Academic Registry
  • Finance
  • Student Support - including advice & bookings
  • and much more

The SIZ is located at the entrance of the Learning Resource Centres (LRC)


Useful links


SIZ contact details #

Telephone 01243 81 6222
Email help@chi.ac.uk
Self-service supportme.chi.ac.uk
Online chat Ask SIZ - also available via Moodle or help.chi.ac.uk
Instagram @sizchiuni


The Help site is a collection of self-help resources, covering topics such as

  • Wi-Fi
  • Email
  • Printing
  • Accessing IT services on personal devices
  • and much more

It is accessed at help.chi.ac.uk or from the link on Moodle / Staff intranet.

To find content you can either search the homepage or browse the menu.

The homepage also shows service status where details of planned IT maintenance and service disruptions are published. Please check service status on the Help site, Moodle or Staff intranet before reporting issues to SIZ.



Note: during your application you would have received an email containing your username and the following instructions to set your password:

  • Visit chiview.chi.ac.uk
  • In the applicant section click 'New user / Forgotten your password'
  • On the next screen, click 'Reset Password'
  • Enter your username e.g. 2310927 then click 'Send Request' which emails a reset link to your personal email address from authenticate@chi.ac.uk – be sure to add us as a 'Safe Sender' in your email settings and check your Junk folder just in case
  • Click the enclosed link in the email which is valid for 10 minutes
  • Create a password ensuring it conforms to the university's password policy Note: your password must be 8 to 16 characters, and include three of: uppercase characters, lowercase characters, numbers, and symbols. Your password cannot include your first name, last name, username, and cannot be a previously used password
  • Your username and password can now be used to log on to ChiView, Moodle, Email (Microsoft 365), and to log on to open-access computers

If you don’t have access to ChiView or have difficulties in setting this up, please contact the Support & Information Zone.



The university uses Multi-Factor Authentication (MFA) as an additional security measure to protect your IT account from unauthorised access and cyber threats.

When accessing network services such as email, Moodle and SupportMe, you may be prompted to enter a one-time passcode which can be actioned via a mobile app.

MFA authentication methods

  • Authenticator App - the requested passcode will be displayed in the app
  • Registered telephone number - the passcode will be sent to you by SMS message or a telephone call

We recommend registering for MFA as soon as possible to protect your account. You can do this by visiting this link and signing in with your University account: mysignins.microsoft.com/security-info

Additional guidance on registering is available here: Student MFA Help page



ChiView is the registration & enrolment application used to manage your application through to acceptance.

It is accessed at chiview.chi.ac.uk or from the link on Moodle.

Through ChiView you can also apply for halls of residence, access reading lists, Moodle, and many of the resources you are going to hear about on the following pages.

Other ChiView functions allow you to

  • Check & update your personal details - including updating your personal email address and emergency contact details
  • View messages from Academic Registry, and from Academic Quality & Standards Service (AQSS)
  • Read the Student Handbook
  • View the modules you are registered on
  • View assessment feedback
  • Make module selections - at certain times of year
  • Use the payment portal

You may see other items in ChiView depending on your course and status e.g. full-time or part-time


Further ChiView information is available on the Help site.



Moodle is the university's virtual learning environment (VLE).

It is accessed at moodle.chi.ac.uk.

Tutors use Moodle to publish

  • Module information
  • Links to online resources & reading lists
  • Activities for participation
  • Recordings of teaching sessions
  • News & announcements
  • Assignment submission

Moodle introduction video

For more detailed information please visit the Moodle overview page.

The Moodle homepage displays tiles which link to resources you may require on a daily basis

  • Microsoft 365: university email
  • My pages: which displays your modules, which can be displayed in various views
  • Library Services: Moodle page containing the library catalogue search, and various useful library resources
  • ChiView: your student record

The menu bar at the top links to other services

  • Teaching timetables
  • Printer credit
  • Academic year dates
  • Book a PC / study booth / room
  • PC availability maps
  • Campus maps & directions
  • Inter-campus transport

The accessibility tool can be used to configure Moodle user preferences for screen colours & font styles.

Support sessions for Moodle, Assignment submissions & other systems are available on request. Please contact tel@chi.ac.uk for details.

More information #



Email & Microsoft 365 #

Your university email / Microsoft 365 account is accessed at mail.chi.ac.uk or from the link on Moodle / Staff intranet.

The Microsoft 365 suite includes the following services which can be accessed via the 'Apps' icon in the corner

  • Outlook email
  • OneDrive file storage
  • Teams - communication and collaboration app combining persistent chat and video meetings
  • OneNote - collaboration app for notes, drawings, screen clippings, and audio commentaries
  • Microsoft apps - including Word, Excel, PowerPoint

If you would like more guidance on accessing Outlook please follow our guide here.

Calendar #

Your university calendar can be accessed from Microsoft 365 via the 'Calendar' icon. The 'People' icon allows you to add someone to your contacts list from the university directory.

Students will likely receive calendar invites to online lectures or webinars via technologies such as Microsoft Teams - in most cases this can be accessed via a browser without needing to install any software.

Outlook App - Desktop computers #

Microsoft Outlook is the full desktop email app, and is an alternative to the browser-based version.

It can be accessed via the start menu on all university Windows computers.

Advantages of using the Outlook app compared to the web-based version

  • You can tick the box to remember your password for future logons
  • Notifications appear in the system tray when new emails arrive - even if Outlook is minimised

Outlook App - Mobile devices #

Your university email and calendar can also be accessed via the Microsoft Outlook mobile app for iPhone, iPad and Android. Once installed your mobile device can be setup to receive notifications for emails and calendar events via options within the app. Note: don't use the built-in mobile apps to access your university email account e.g. iOS mail or Gmail app.

Timetables for students #

Timetabled sessions for students will automatically appear in your Microsoft 365 calendar. Teaching timetables can also be accessed via links in Moodle or ChiView.

Microsoft Office for personal devices #

You can install Microsoft Office on up to 5 personal devices. If installing on Windows or Mac - this will be the full desktop version of Microsoft Office.

More information #



Microsoft Office #

Microsoft Teams is a communication and collaboration app that combines persistent chat, video meetings, and file storage. You may be asked to use Teams for some online lectures.

Please visit the Teams Overview page for detailed guides.

Teams is available on university computers from the Start Menu or via Microsoft 365.
The Teams app can also be installed on personal devices via the Microsoft website or as part of the Microsoft Office Suite.

Microsoft Office #

You are entitled to a free subscription of Microsoft Office for use on personal PCs, Apple Macs, iOS, and Android devices:



Password manager is a self-service resource to change or reset your password, or unlock your account.

It is accessed at password.chi.ac.uk and can be used from any device, anywhere, including mobile phones.

Password manager features

  • Reset password - if you've forgotten your password, or your current password isn't working
  • Unlock account - if your account becomes locked due to 3 incorrect log on attempts
  • Change password - to set a new password if your current password is working fine

Further guidance is available on the Help site


Password manager can also be accessed from the link in Moodle from Staff intranet under 'More links' or via the university website.



Campus card #

Your campus card is also your library card, and displays the following information

  • Student number (applicant number) e.g. 1508547
  • Library borrower number - this is typically your student number followed by an extra character e.g. 1508547X or 15085473

Uses of campus card #

Printing, photocopying & scanning Tap your card to access your print queue.
Note: before you can release print jobs you'll need to register your campus card (see printing section).
Door entry Tap your card to gain access to buildings and some rooms.
Library services You can use the library self-service machines to borrow books & other resources.
Your 8 character library borrower number is displayed on your campus card.
More information: Library services
Student Attendance Management (SAM) The university records attendance for timetabled sessions.
Most teaching spaces have card readers requiring a tap-in with your campus card.
More information: Student attendance management


Printers #

Most of our printers are multi-functional devices holding A4 and A3 paper, offering the following features

  • Printing
  • Photocopying
  • Scanning

You can watch a short video covering Printing for the first time.

Further Printing information is available on the Help site.

Activate campus card for printing #

Before you can release print jobs - you'll need to register your campus card by tapping on a printer reader then log on via the touch-screen using your email address as the username.

Printing from a PC or Mac #

When printing from open-access computers, select the printer called ‘Printing on boc-pc-ps’.

Your print jobs are then added to your queue ready for release.

Print Portal #

The Print Portal enables you to submit a print job to your queue via a web browser or mobile phone.

It is accessed via webprint.chi.ac.uk or from Moodle click 'Student Services' then 'Print Services'

Services include

  • Upload a file through the 'Web Print' tab
  • Email an attached document to either printmono@chi.ac.uk or printcol@chi.ac.uk
  • Topping-up print credit (see section lower down)

Releasing print jobs #

You can release print jobs from any printer on either campus.

Tap your campus card to identify yourself then use the touch-screen to select and release jobs.

If you don't have your campus card with you - log on via the touch-screen with your email address and password.

Print jobs remain in your queue for up to 3 days ready for release.

You are charged after you release print jobs.

Topping-up print credit #

You are given £2 print credit to get started.

You can top-up your credit via the following methods

  • From the Print Portal choose 'Top-up Print Credits'
  • From Moodle click 'Student Services' then 'Print Services'
  • At the SIZ counter

Printing costs #

A list of prices for black and white or colour printing can be found on the Printing costs help page.

PrintShop #

A wide-range of specialised printing services are available through the PrintShop.

These can be used for student work, personal use, or for commercial printing.

More information: PrintShop



As a student you have access to cloud storage and onsite storage - both are explained below.
More information: File storage.

OneDrive (cloud storage) #

You can upload data to your OneDrive account.
OneDrive can be accessed from Email (Microsoft 365) via the apps menu.
The OneDrive app is also available for Windows, Android, and iOS.
More information: OneDrive

H-Drive (onsite storage) #

On university computers you can access your H-Drive personal storage which can also be accessed by clicking ‘Documents’ within 'Quick Access'.
Alternatively, from personal devices you can access your H-Drive using the Remote Access service.



You can install remote access software on personal devices to remotely log on to a university computer.

Once installed and connected you'll have access to the following resources

  • H drive - personal file storage
  • S drive - staff shared drive
  • Microsoft Teams
  • Microsoft Office products - such as Word, Excel, PowerPoint, Access, Project, Publisher, OneNote

More information: How to install the remote access software



eduroam Wi-Fi #

eduroam is the university's wireless network. Your eduroam logon credentials can also be used at many other participating universities, colleges and institutions.

More information: Wi-Fi

Connecting to eduroam on Windows, Apple Mac, and iOS devices #

You can connect to eduroam with the below credentials, or follow step-by-step guides.

Wi-Fi network eduroam
Username Use your university email address
Example: 2310927@stu.chi.ac.uk
Password Your university password

Connecting to eduroam on Android devices #

For Android - open the device specific guides page and see the Android section.

Student halls of residence #

Glide provide Wi-Fi and wired internet to halls of residence - which includes gaming services for Xbox, PlayStation, and Nintendo Switch.

Support is provided by Glide, that covers help for hardware related network issues.

More information: Glide



Campus maps #

Campus maps are available at maps.chi.ac.uk where you can select the Chichester or Bognor campus.
You can search for a lecture room or buildings - including halls of residence.
Most buildings show floor level detail.

Bus times #

Live bus departure times can be accessed at bus.chi.ac.uk or from maps.chi.ac.uk via the bus icon in the sidebar.
Further bus information is available on the Help site.



This page is a brief overview on the use of Generative Artificial Intelligence (GenAI) in academic studies, specifically in relation to assessments. Full AI guidance for students and staff is available via the more information links lower down.

Microsoft 365 Copilot is an AI assistant that helps with tasks, answers questions, boosts productivity, and supports creative problem-solving.

The 'Microsoft 365 Copilot' app can be accessed on the following platforms:


Microsoft have put together some Copilot tutorials and an Introduction video to help you get started and learn the basics.

Some assignments will allow the use of GenAI to support student work in the following ways:

  • Drafting plans, structures, or ideas
  • Answering questions or getting explanations
  • Research
  • Evaluating materials
  • Starting you off on a piece of work when you have writer’s block

Students who use GenAI tools to support their work must be transparent about its use. Information on academic malpractice can be found in the Student Handbook. Students should speak to their tutor regarding specific AI guidance for each individual assignment.

More information #



My UoC is the essential app for every member of the University of Chichester community. Designed to streamline your campus experience, this all-in-one app brings the university’s resources directly to your mobile device, ensuring you stay connected and informed wherever you are.

My UoC introduction video

More information: My UoC

Download the App #

The My UoC app is available to download from the following app stores

Key features #

  • Latest News
  • Resource Access
  • Student Union Updates
  • Wellbeing Support
  • Latest Links
  • QR Code Scanner
  • Direct Support
  • Customizable Settings

Screenshots:



MyPC bookings #

The MyPC system is used to book study resources up to 14 days in advance.

It is accessed via mypc.chi.ac.uk or from the 'PC & Booth Bookings' tile in Moodle.

Through MyPC you can book

  • Open-access PCs & Macs
  • Group study booths (students only) including a large screen to connect laptops & mobile devices to
  • Individual study rooms in silent areas
  • Creative suites
  • Group study room - based in both LRCs, and includes a large screen

More information: Booking computers & study areas

Room bookings #

Rooms can be booked via Resource Booker

  • Students can access Resource Booker from the 'Student bookings' link found in the Moodle top menu under 'Study related'
  • Staff can access Resource Booker by clicking the 'Room Bookings' link on Staff Intranet

More information: Booking rooms

Computer availability #

Visit availability.chi.ac.uk to view live computer availability of open-access areas.

Computer availability is also displayed on a screen in the entrance to both LRCs.



Learning Resources Centres (LRC) #

Both campuses have a Learning Resources Centre offering the following facilities

  • Study areas
  • IT / teaching rooms
  • Books & journals
  • Printing facilities
  • Bookable areas for group work
  • A café

Drop-in support is available during opening hours from the Support & Information Zone (SIZ).

Please observe the LRC etiquette, noting that the study areas are zoned.

Feedback related to LRC services is welcomed on the whiteboards - located near the SIZ at Chichester, and on the 1st floor of the LRC at the Bognor Regis campus.

The LRC opening hours are available on the Help site.

LRC virtual tours #

Take a virtual tour of our Learning Resources Centres - which covers topics such printer instructions, library self-service machines, the library catalogue, and more

Chichester LRC Virtual tour LRC map location
Bognor LRC Virtual tour LRC map location

Finding items in the library #


Subject support #

  • Each subject has a dedicated subject librarian who can give specialist advice & information
  • Each course has a dedicated subject library Moodle page for news, guides, and links to subject specific resources
  • Each subject has ebooks, ejournals, and databases to support reading - further information can be found on the Library services Moodle page
  • Links to required course reading can be found on course Moodle pages & ChiReadingLists - type in the module name or code

More information: Library eResources, ChiReadingLists

Library help videos #

Library introduction

Library catalogue tutorial



You can borrow a variety of equipment using your campus card at both the SIZ desks, and at the Equipment Loans counter at Chichester.

SIZ desks #

The following equipment is available from the Chichester SIZ or Bognor SIZ at the LRCs

  • Cameras
  • Video cameras - Bognor SIZ only
  • Digital dictaphones
  • Podcast recorders
  • Projectors
  • Hard drives
  • and more

Equipment Loans counter #

Further equipment is available at the Equipment Loans counter - located in the Academic Building on the Chichester campus

  • Range of Video Cameras, including 4K
  • Canon DSLR Cameras
  • On-Cam and Flex Lighting
  • XLR and Mini Jack Sound Equipment
  • Gimbals
  • Various accessories

Following equipment training - students on certain courses will have access to specialist loan items.

Here are links to the Equipment Loans counter opening hours, and a comprehensive list of equipment available.



Accessibility Support #

The following accessibility support is available to you


There are also a number of accessibility tools detailed below.

Windows PCs #

Accessibility settings can be customised on Windows computers using ‘Ease of Access’ from 'Settings'
More information: Windows Ease of Access Centre

Apple Macs #

Accessibility settings can be customised on Apple Mac computers using ‘Accessibility’.
More information: Apple accessibility options

Microsoft Immersive Reader #

The Microsoft Immersive Reader is a free tool, built into Word, OneNote, Outlook, Microsoft Teams, Forms, and the Edge browser, that implement proven techniques to improve reading & writing for people regardless of their age or ability.

More information: Microsoft Immersive Reader

Moodle accessibility tool #

The Moodle accessibility tool can be used to customise Moodle display settings e.g. setting your preferred colours & fonts.
More information: Moodle Accessibility Tool

Microsoft Teams accessibility tools #

Microsoft Teams allows you to use a screen-reader with the app


During Teams meetings you have the following accessibility options


Inspiration 9 #

Inspiration 9 is used to create mind maps for assignment planning and can be accessed via the startmenu on university computers.

More Information: Inspiration 9 (mind mapping)

Read & Write - Texthelp #

This software includes on-screen text to speech, and other tools to help with reading & writing and is available via the Start menu on university computers.
More information: Read & Write

SensusAccess #

SensusAccess allows automatic conversion of documents into a range of media including audio books, e-books, and digital Braille, and can also convert inaccessible documents into a more accessible format. It is accessed via the help page SensusAccess or alternatively from the SensusAccess Moodle page.
More information: SensusAccess

Video captions #

Captions are available on any Microsoft Stream or eStream recordings using the CC icon.

Please note recordings done in a live environment use machine-generated captions, the accuracy of these varies depending on the audio quality, topic and speaker, and therefore are unlikely to be 100% accurate.



Students & staff are entitled to the following discounts and special offers

  • Install Microsoft Office on up to 5 personal devices
  • Dell Advantage
  • UniDays
  • Apple educational discount
  • TOTUM discount card

More information: Discounts



The university offers support, advice, and training on a number of topics including


Support includes one-to-one sessions, group workshops, and online training.

Various online tutorials are also available



SupportMe Portal #

SupportMe is a self-service portal for raising support calls.

It can be accessed from supportme.chi.ac.uk.

Calls can be logged using the 'Request Support' link on the homepage. e.g. IT support calls, reporting lost property, requesting library books to be sent cross-campus.

Once your call is logged it will be forwarded to the appropriate team, and you will receive a confirmation email with a call reference number to your university email account.

More information: SupportMe Portal

Logging calls for Estates #

Calls can also be logged to Estate Management via the 'Request Estates Support' link on the SupportMe home page. e.g. for reporting issues with power sockets, heating, plumbing.

More information: Logging calls for Estates



Social media tools such as Instagram, X, TikTok and Facebook are a part of everyday life. When used well, they can add to your experience at the university, but used poorly, can have a negative lasting impact to you and others.

A selection of University of Chichester social media accounts are available on the Help site.

Please visit the following social media and online safety guidance pages



This page is a checklist of tasks to complete by the end of induction week.

Moodle #

Log on to Moodle, making sure you see the modules on which you expect to be enrolled.
moodle.chi.ac.uk

Email #

Ensure you can access your university inbox.

mail.chi.ac.uk

Optionally install the Microsoft Outlook mobile app for iOS or Android.

ChiView #

Log on to ChiView, check your personal information is correct, and familiarise yourself with the ChiView services.

chiview.chi.ac.uk

Ensure your personal email address is saved correctly - so you can reset your university password if needed.

Password manager #

Visit the Password manager homepage so you know how to reset your password or unlock your account.

password.chi.ac.uk

Password manager guides are available on the Help site.

Activate campus card for printing #

Tap your campus card on a printer reader then log on via the touch-screen using your email address as the username

Printing help

Support & training #

Familiarise yourself with the different ways you can get support.

If you need help with any aspect of induction please contact the Support & Information Zone (SIZ).

View the SupportMe self-service portal via supportme.chi.ac.uk.

You can also contact the Skills Team directly for training needs.



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Updated on February 4, 2026