If you typed your password incorrectly 3 times while attempting to logon, then your account will lock. However, you can unlock your account yourself if you have enrolled on FastPass.
To unlock your account you will be asked 2 of your enrollment questions, rather then your current password.
How to unlock your account
- Go to www.chi.ac.uk
- From the main menu select Quick Links, and then Staff and Students
- Select FastPass
- Select Unlock Account
- Input your username, then enter the code that you see on the screen
- You will now need to provide the answers for 2 of your security questions (that you setup during FastPass enrolment)
- If you typed the answers successfully, you will see a confirmation message