FAQs #
- Will my email address change after I complete my study? Yes, your @stu.chi.ac.uk email address would have changed to @chialumni.ac.uk
- Will I still log on via the same website? No, you now need to use login.microsoftonline.com and log on with your @chialumni.ac.uk email address and existing password
- Will my current email password used for the @stu.chi.ac.uk account still work for the @chialumni.ac.uk logon? Yes
- What if my password doesn’t work? Please use the ‘Can’t access your account’ link on the Microsoft login page (see last section on this page)
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Will future emails sent to my @stu.chi.ac.uk email address still arrive in my @chialumni.ac.uk inbox? Yes, if you have used your @stu.chi.ac.uk email address on e.g. job application forms, then you will still receive the replies
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Will all my current emails and folder structure be transferred to the new @chialumni.ac.uk account? Yes
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How can I change my email password after I’ve logged on via my @chialumni.ac.uk account? Once logged in to email, click the settings cog, then under ‘Your app settings’ click ’Microsoft 365 ‘, then ‘Security & privacy’ then ‘Change your password’
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What services will I still have access to after my account has changed to @chialumni.ac.uk ? – Email – Calendar – Contacts
How to use the ‘can’t access your account’ link on the Microsoft login page #
If you cannot log in after your email address has changed to @chialumni.ac.uk
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Choose ‘Can’t access your account’
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On the next screen you must enter your new email address e.g. example@chialumni.ac.uk and type the code shown on the screen
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Select ‘Contact your administrator’
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A blank email will load with the correct SIZ email address inserted, make sure you are using the personal email address registered with the University, input a subject such as ‘Reset password’ and fill in your details to include your @chialumni.ac.uk email address, and send the email
Note: if you don’t have a personal email address registered with us, please contact the SIZ and ask that your email address or contact phone number gets added to the job in the Network Admin team.
Your request will then automatically create a job that gets logged to the University of Chichester Network Admin team. Please allow up to 5 working days for your password to be reset.
After your password has been reset you will be emailed a temporary password which will be valid for 90 days (the email will be sent to your personal email address registered with the University of Chichester).