Support Me - Estate Management Requests

Calls can be logged to Estate Management via the 'Estates' link on the SupportMe home page, e.g. for reporting issues with power sockets, heating, plumbing etc.

Once your call is logged it will be forwarded to the appropriate team, and you'll receive a confirmation email with a call reference number to your university account.

    For all other requests, including for IT and Library services, please visit the Support Me help page.

    If you are unable to use the online service or visit us in person, then please email the SIZ at help@chi.ac.uk or phone the SIZ on (01243 81) 6222


    Student Requests

     

    Logging a support request for Estates (e.g. My Accommodation, maintenance requests)

    • Open Support Me
    • From the SupportMe home page, click 'Estates – Log, view, update Estates requests' or click on the spanner icon Illustrative image .
      You will then be presented with the following screen. Illustrative image
    • Click on the Raise a Maintenance Request/Issue Illustrative image
    • Location details.  You can do this in two ways:
    1. Type the name of the building and a selection will appear in the drop down list Illustrative image
    2. Use the search function Illustrative image .  Once the search facility has opened, enter the name of the building in the Building search field, then click on Search or click on Search to bring up a list of all the buildings.  Use the arrows to show more building Illustrative image
    • Job Details.  As above, you can either enter a search word in the Issue/Request field and then select the request from the drop down list or you can use the search function Illustrative image  
    • The summary will autofill with the title of the selected request.  Additional comments can be added at this stage
    • Enter details in to the Description field and then click on the Submit button to submit the request.  (Note: Please only include personal or sensitive information if it is necessary for the request you are logging. See our privacy policy for more information) Illustrative image
    • You will be presented with a confirmation page with details of your request, including your unique request reference number Illustrative image
    • Once the request has been logged, you will receive a confirmation email with details of your request.  Please note that this is an automated message, with a no-reply email address.  If you wish to update your request, please do so via SupportMe as detailed below

    Finding and viewing your Estate Management Requests/Issues

    Click on View or update Requests/Issues Illustrative image

    • You can search for your request using any of the provided search options and then clicking on Search Illustrative image
    • Your requests will automatically be listed at the bottom of the page ordered by Issue/Request Number.  You can use the backward/forward arrows to view more requests Illustrative image
    • Select the request Illustrative image  to view the details
    • Any updates can be found under the Customer updates section on the request Illustrative image

    Updating or cancelling your Estate Management Requests/Issues

    Click on View or update Requests/Issues Illustrative image

    • Select the required request Illustrative image and then click on the Update Issue/Request button to update your request or click on the Cancel Issue/Request button to cancel your request Illustrative image
    • Enter your update in the Customer Update field and then click on the Submit button Illustrative image
    • Any updates can subsequently be found under the Customer updates section on the request Illustrative image

    Viewing Estate Management Requests on a mobile

    • If using a mobile phone, you will be presented with the following view Illustrative image .  All the functionality remains the same
       

    Staff Requests

    From the SupportMe home page, click 'Estates – Log, view, update Estates requests' or click on the spanner icon Illustrative image .  You will then be presented with the following screen. Illustrative image   PLEASE NOTE:  If you cannot see BOTH the 'Estates' button AND the spanner icon, please delete your cache.   To delete you cache click here

    Logging a support request for Estates (e.g. room setups, parking, cleaning, maintenance requests)

    Click on the Raise a Maintenance Request/Issue icon Illustrative image

    • Location details.  You can do this in two ways:
    1. Type the name of the building and a selection will appear in the drop down list Illustrative image
    2. Use the search function Illustrative image .  Once the search facility has opened, enter the name of the building in the Building search field, then click on Search or click on Search to bring up a list of all the buildings.  Use the arrows to show more building Illustrative image
    • Job Details.  As above, you can either enter a search word in the Issue/Request field and then select the request from the drop down list or you can use the search function Illustrative image  
    • The summary will autofill with the title of the selected request.  Additional comments can be added at this stage
    • Enter details in to the Description field and then click on the Submit button to submit the call Illustrative image
    • You will be presented with a confirmation page with details of your call, including your unique call reference number Illustrative image
    • Once the request has been logged, you will receive a confirmation email with details of your request.  Please note that this is an automated message, with a no-reply email address.  If you wish to update your request, please do so via SupportMe as detailed below

    Logging a specific request for Estates Illustrative image  - room set-ups, reserved parking, additional cleaning, delivery requests 

    Click on the request and then click on the Add button Illustrative image

    • Complete the questions and then click on Submit
    • After submitting the request, you will be taken back to the initial logging page.  Here you can log another request or close the page
    • To view this request, click on View or update Requests/Issues Illustrative image

    Finding and viewing your Estate Management Requests/Issues

    Click on View or update Requests/Issues Illustrative image

    • You can search for your request using any of the provided search options and then clicking on Search Illustrative image
    • Your requests will automatically be listed at the bottom of the page ordered by Issue/Request Number.  You can use the backward/forward arrows to view more requests Illustrative image
    • Select the request Illustrative image  to view the details
    • Any updates can be found under the Customer updates section on the request Illustrative image

    Updating or cancelling your Estate Management Requests/Issues

    Click on View or update Requests/Issues Illustrative image

    • Select the required request Illustrative image  and then click on the Update Issue/Request button to update your request or click on the Cancel Issue/Request button to cancel your request Illustrative image
    • Enter your update in the Customer Update field and then click on the Submit button Illustrative image
    • Any updates can subsequently be found under the Customer updates section on the request Illustrative image

      Viewing Estate Management Requests on a mobile

      • If using a mobile phone, you will be presented with the following view Illustrative image .  All the functionality remains the same

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