Staff

Schedule

Over the coming summer months we will be upgrading all the University’s PCs from Windows XP operating system to Windows 7. 

Students: All student open access rooms will be upgraded to Windows 7 by the end of summer 2011.

Staff: Every head of department has been asked to identify the best time for this process to be carried out to minimise disruption and IT Services now has a schedule for this. We are starting the upgrades on 20th May 2011 and will be getting all teaching staff, teaching room and open access PCs upgraded by the end of summer 2011.  Professional service staff will also be upgraded over the summer.  Some departments require specialist software and although this may hold up the process, we still hope to get the majority completed by September 2011.  Your head of department will let you know when you will be upgraded.

Q. Why are you doing this?

A. Windows XP is now an old operating system, it has become very slow with some log in times of over 10 minutes.  We need to keep up with the rest of the University sector and with our student expectations, as well as taking advantage of a very fast, modern operating system.  Teaching room log in times have been reduced to as little as 30 seconds.

Q. Will I get training in Windows 7?

A. Every head of department has been asked whether their staff require training, or can be upgraded straight onto Windows 7.

Q. When will the lecture / teaching rooms be upgraded?

A. This process will begin mid-May 2011.  Please note that if you are currently teaching and your PC has not been upgraded to Windows 7, but the teaching room you are in has, you will need to take any PowerPoint or electronic teaching materials you need on an USB stick with you as until your office PC has been upgraded to Windows 7 you will not be able to see your H Drive. This also applies to students who try to log into teaching room PCs. Only teaching that is being carried out from now until September 2011 will be affected.

Q. Is Microsoft Office being upgraded as well?

A. Yes, the new version is Office 2010.  It is very similar to Office 2007 with only a small number of changes to the menus.

NB. This example uses V: as the CD/DVD drive letter (yours may be different)

Click the Start button and open 

Insert your blank CD/DVD into the drive (closing any AutoPlay popup that appear)

When the V-drive appears in the left window, right-click it and choose Open in a new window

Give the Disc a title or leave as default, then choose  and click Next

You now have a second Window (which is your burn list) ready to add files to:

You can now highlight files and folders in the first window, and drag them to the burn list:

You will then see the files being copied to your burn list:

When complete you see the dragged contents in your burn list:

If you want to add more files before you burn (perhaps from other folders), then just drag them over in the same way.

NB. If you drag the wrong content, you can safely 'highlight and delete' files/folders from the burn list (this won't delete the data from its original location, however make sure you are deleting from the correct window). Also, at any stage you can clear the entire burn list with  then start dragging the content again.

When you have added all the files and folders to your list, click Burn To Disc:

An email signature consists of text that can be automatically added to the end of an outgoing email message e.g. name, title, telephone number, email address, working hours etc.

Creating a Signature (watch this video)

• In Outlook Desktop open a new message by clicking on [New E-mail]. On the message tab, click the [Signature] icon, and then click [Signatures].

• A Signatures and Stationery window will open. On the right-hand side, under [Choose default signature], in the [E-mail account list] click an email account with which you want to associate the signature. This option is only necessary if you have multiple email accounts.

• On the left-hand side, click the [New] button and type a name for the signature and then click [OK].

• In the [Edit Signature] box, type the text that you want to include in the signature e.g. name, title, telephone number, email address, working hours etc. To format the text, select the text, and then use the style and formatting buttons to select the options that you want.

Please also add the following text:

The University of Chichester is a company limited by guarantee, registered in England and Wales. Registration number 4740553. The registered office is College Lane, Chichester, West Sussex, PO19 6PE.

• To finish creating the signature, click [OK].

Inserting a signature automatically

• In a new message, click [Signature] and then click [Signatures].

• On the right-hand side, in the [New messages] list, select the signature that you want to include whenever you create a new message. In this example the MySignature has been selected.
• If you want a signature to be included when you reply to or forward messages, in the [Replies/forwards] list, select the signature. Otherwise, click [none].

Inserting a signature manually

• In a new message, click [Signature] and then click the signature that you want to insert, in this example [MySignature] is selected.

To remove a signature after automatic or manual insertion

• To remove a signature from an open message, select the signature in the message body, and then press DELETE.

Watch this video

Save as PDF

In some applications (like Word or Excel) there is the option to 'save as pdf'.

There is another way to create a PDF in any application. It is called Print2PDF.

Print2PDF

A PDF copy of a document can be created by choosing ‘Print2PDF’ from the dropdown printer list. Once Print2PDF has been selected click on the square ‘print’ button.

The PDF copy will be created and saved to your desktop. The file name will be the date and time it was saved.  The file can be opened from the desktop or moved to your H-Drive.  

Print2PDF is available in a number of applications.

After you delete an email, in Outlook Live, it is automatically moved to the [Deleted Items] folder. It will remain in there until the [Deleted Items] folder is emptied either by using the [Empty Deleted Items] option or [Emptying the Deleted Items folder when I sign out] option.

However, if you emptied the [Deleted Items] folder and then discovered that you had deleted an email by mistake then it's possible to use the [Recover Deleted Items] option to restore it.

Emptying Deleted Items Folder

• Login to Outlook Live. Locate the [Deleted Items] folder.

• Right-click the [Deleted Items] folder and select [Empty Deleted Items]. You will be asked if you are sure you want to do this, click [Yes]. The items will be deleted.

Emptying Deleted Items Folder When you Sign Out

• In the top-right hand corner of Outlook Live click on [Options], then [See All Options...].

• Click [Settings] in the left-hand column and scroll down to the [Message Options] section and select [Empty the Deleted Items folder when I sign out]. Then click [Save] and then [My Mail] to exit options.

Recovering a Deleted Item

• In Outlook Live right-click the [Deleted Items] folder and click [Recover Deleted Items].

• Select the item you want to recover by highlighting it in the list. Click the recover icon:

• Then select the folder you want to recover the item to. Then click [Recover].

• If you want to purge the item completely, which means it will be deleted permanently, click the delete icon.

FastPass is our password management system, which will enable you to:

• Change your password
• Reset your password (if you forget it)
• Unlock your account (if it becomes locked due to 3 incorrect password attempts)

You can create a group to store a list of people you want to send email to. You can use this group to send messages to multiple contacts without having to enter each contact separately in the message.

Please note: Groups that you create in your Contacts folder aren't available to other users in your organisation. If you want to make a group public go to the How to create a Public Group page.

How to create a Contact Group in Outlook Desktop

• In Outlook Desktop, click on [Contacts].

• On the toolbar, click on the [New Contact Group] icon

• Enter a name in the [Name] field. Then click on [Add Members] and select [From Address Book].

• This opens the address book. The address book lets you search for entries in the University's shared address book or you could choose to search from your [Outlook Contacts] folder. After you locate the entry you're looking for in the address book, add it to the list of members you want to add by selecting the name and then clicking [Members]. Repeat until all the names have been added. Click [OK] to return to your group. Then click on [Save and Close] to save your changes.

• Once you have set up a contact group you can include this in other contact groups or public groups

BEWARE: If you need to remove a member DO NOT click on [Delete Group], this deletes the Contact Group! Click on [Remove Member] instead.

Using your Contact Group in an email

• Click on the [Mail] icon. Click [New E-mail] to create a new email. In the [To] field enter the display name eg. ITStaff, then click on the check names icon the display name will automatically complete.

A public group is a collection of two or more people with your own unique designated display name and email address accessible through the University of Chichester's Global Address List in Outlook Live and Outlook Desktop which can be used by other chi.ac.uk users.

Creating a Public Group

• Click on [Options], then [See All Options] in Outlook Live

• Click [Groups], then click on [New] in the [Public Groups I Own] section.

• In the New Group window enter a [Display name] for the group e.g. ITSkillsGroup, it must not contain any spaces. The display name should be user-friendly so people will recognise what the group is about. It has to be a unique name.
• Then enter the same name again in the [Alias] field, and when you click in the [Email address] field it will automatically be filled in with that name again. Please note the domain name should read: mailadmin.chi.ac.uk
• Enter a meaningful description of the group in the [Description] box. People in the address book can see this information when they double-click a group to join it.

• In the [Ownership] section you are automatically listed as an owner of this group. All public groups must have at least one owner who is responsible for managing the group. If you want to make someone else an owner then click [Add].

• Click on [Membership] to start adding members. Click [Add], and select members from the Global Address Book and click [Ok].

• Click on [Membership Approval] to select whether owner approval is required for users to join the group. There are three options; Open, Closed, Owner Approval, as shown below.

• Next choose whether members of the group are open to leave or not.
• Click [Save].

Using your Public Group in an email

The public group you created e.g. ITSkillsGroup should appear under [Public Groups I Own]

• To use the public group you have created, click My Mail to go back to your mailbox.
• Click [New] to create a new email.  In the [To] field enter the display name e.g. ITSkillsGroup, then click on the check names icon the display name will automatically complete.

Joining a Public Group

• In the [Public Groups I Belong To] section of [Groups] you can use the [Join] option to join other public groups. Click on [Join].

• In the [All Groups] window search for the group you want to join, and double-click its name. Details of the owners and members of the group will be displayed. Also take note of the membership requests criteria, which will be one of the following three:

-Requests to join are automatically approved
-Requests to join are automatically rejected
-Requests to join require approval 

• Click [Join].

Leaving a Public Group

• In the [Public Groups I Belong To] section of [Groups] you can use the [Leave] option to leave a public group you belong to.
• Select the group you want to leave, then click on [Leave].

When you insert an encrypted USB storage device into a Windows machine you will be automatically prompted for the password.

If your password does not work, or you have forgotten it, you will need to obtain the 'BitLocker Recovery Key', which you can do in two ways:

1. If your device was encrypted on a University Windows 7 machine we can provide the 'BitLocker Recovery Key' for you at the SIZ Desk. However you will need to visit in person, and prove you know the structure of your disk, before we unlock it for you.

2. If you saved your recovery key yourself (e.g. BitLocker Recovery Key 0E10454B-340E-471B-BB55-069B30EF0FC4.txt) then you will have to open that text file to obtain your 'BitLocker Recovery Key'. Example: 509630-136796-639672-389917-216106-641223-465333-702097

Then, back at the password prompt screen, click 'I forgot my password' as shown below:

Next choose:

And you will need to type/paste the long 'BitLocker Recovery Key' you saved, printed or received from the IT Service Desk, and click 'Next'.

You will then have an option to click:

And finally set a new password by clicking:

Media Centre inductions are available to introduce students to the facilities and available support structure.  These run at the beginning of each Academic year and should be booked by Academic staff prior to the onset of first year student use of the Centre.  It is expected that these inductions are incorporated in the first year student schedule.  Software specific inductions or demonstrations may be required prior to the use of specialist software and these should be booked beforehand.  Failure to do this may result in an increase in unreasonable support requests and IT Services may insist that training takes place before support can be offered.

Demonstrations of selected software packages are available to University staff by prior arrangement. We also offer this service to student groups, but it must be arranged by Academic staff and may be limited to a maximum group size (please liaise beforehand).  Please make your demonstration requests via the Self Service Portal located within Portia or by email.

The SPSS CD is kept behind the Library counter.

Insert the SPSS 18.0 Install CD into your CD/DVD drive. If a menu does not pop up as below, then run 'setup.exe' on the CD.

1. From the Menu, select Install PASW Statistics 18

2. Select 'Site License' and click 'Next'

3. Select 'I accept the terms in the license agreement' and click 'Next'

4. Click 'Next' to skip the Readme

5. Enter your name in the User Name field, put University of Chichester in the Organisation field, and leave the serial number field blank

6. Select your desired install language, and click 'Next'

7. Click 'Next' to accept the default install Location

8. Click Install to begin the installation

9. When the install has finished, un-tick 'Register with spss.com' and click 'OK' to begin the license authorization process

10. Ensure 'License my product now' is selected, and that you are connected to the internet. Click 'Next'

11. Enter the license key code that can be found in the DVD's box, and click 'Next'

12. You should now be prompted with a screen that looks like the one below. Click 'Next', and then 'Finish'

SPSS18 is now installed and ready to use.

Outlook Desktop is available by clicking on  (start button) in Windows 7 and clicking on [All Programs] and selecting [Microsoft Outlook 2010].

• Every time you launch Outlook Desktop it asks for a username and password. Your username is your email address (e.g. f.bloggs @chi.ac.uk) and your password is your normal network/Portia password.
• However, if this is the first time you have logged into Outlook Desktop, then you will be asked for your e-mail address and password 3 times while it prepares your mailbox for first use. After that, you will be asked for your password once more to verify your identity on the Microsoft Exchange server.
• Outlook Desktop informs you that a local copy of your mailbox is being created which may take a few minutes, so don't be alarmed if your Inbox is empty. If you check the bottom right-hand corner of Outlook Desktop you will notice a message saying that your mailbox folders are being updated

• Finally a message appears telling you that all your folders are up-to-date.

Note: Outlook Desktop mirrors exactly your emails/email folders in Outlook Live (via Portia), so if you think there are some email messages missing in Outlook Desktop click on the [Send/Receive] tab and then click the [Send/Receive All Folders] button to update your email folders.

If you are going to use Outlook Desktop on a regular basis, for managing your emails, then you can either pin Outlook Desktop to the task bar or create a shortcut on the desktop as follows:

Pin to Start Menu

Click on  (start button), go to [All Programs], then click with the right-hand mouse button and select [Pin to Start Menu]

Send to Desktop 

Click on   (start button), go to [All Programs}, then click with the right-hand mouse button on [Microsoft Outlook 2012] and then select [Send To] [Desktop (create shortcut)].

To access MAF Online you must login to Staff SONAR. If you do not have a Staff SONAR account, please ask your Line Manager to request one for you via the Self Service portal.

Feedback can be entered by First Marker, Second Marker and Moderator.

The Statement Bank is where you can add sections of text you will want to use again and again

All the following bookings are subject to the 15-minute rule; if you do not arrive within 15 minutes of your booking, the machine becomes available to other users.  It is expected that anyone not able to attend bookings will provide advanced warning.  If the delay is unavoidable, alternative arrangements can be discussed.

Open Access

The Open Access space is available to all staff and students and is offered on a first come, first served basis.  It is not available to be booked as a whole, but specific machines can be booked by individuals.  These bookings are to be made at the IT Service Desk.

Teaching Area

Teaching Area bookings can be made by staff via the University room bookings system, and should be made prior to the start of the Academic year.  Once all main teaching activity has been reserved, this area is available for ad hoc events though room bookings, providing 2 weeks’ notice is given.  At all other times this area is available for open access and individual machines can be booked via the IT Service Desk or Media Centre.

Video Editing Suites

Video Editing Suite area bookings can be made by staff via the University room bookings system, and should be made prior to the start of the academic year.  Once all main teaching activity has been reserved, this area is available for ad hoc usage though room bookings, providing 2 weeks’ notice is given.  At all other times, individual machines can be booked via the IT Service Desk or Media Centre. This area is highly specialised and requires considerable training to use, therefore an alternative option may be provided by IT Services staff where appropriate.  We reserve the right to relocate users away from this facility if an alternative simpler option will suffice. 

Normally the following limits on bookings per week will apply:

Bookings are prioritised for students who require the use of these facilities for assignment completion.

The University of Chichester’s Media Centre is a facility designed to support students and staff from across the university in working with digital media – video, audio, and graphics.  Whatever your subject area or your expertise, you are welcome to use the facilities and consult our specialist experts. 

We can offer access to

• Apple Mac hardware and software from Apple, Adobe and others
• specialist video editing suites based on Final Cut Pro
• a range of cameras, sound and lighting equipment available for loan
• high quality colour printing, with media up to 108 cm wide
• expert technical support for all of the above

The Centre is located in the Learning Resources Centre at the Bishop Otter Campus, with open access to the Macs and the Edit Suites whenever the LRC is open.  If you need help, specialists are available during our published core hours.  We’ll always try to help on a first-come-first served basis, but making a booking in advance will make sure that you get the right help when you really need it.  Throughout our opening hours, the Service & Information Zone (SIZ) is available to give more general help and advice to both the Media Centre and users of our other computing facilities.  When the SIZ staff can’t provide an immediate answer to your question, they’ll take the details, and arrange a booking or follow up with someone who can. 

The Media Centre is provided as part of the service provision at the University of Chichester.  The Centre provides both Teaching and Open Access areas with specialist technical support for students wishing to incorporate elements of creative computing in their studies.  It is overseen by the Media Centre Steering Group (MCSG) which is responsible for developing and ensuring its effective usage, strategic development and its alignment with the Learning and Teaching Strategy.  The group meets twice per semester and once before the start of each academic year.

To ensure the space is fully equipped to meet the needs of all courses, the Media Centre and its services are included in the resource schedules for all course approvals and re-approvals.  This provides an opportunity to define specific course requirements to ensure the facilities offered are appropriate and their use accounted for.     

The Media Centre is split into three sections:

1. Open Access
2. Teaching Area
3. Video Editing Suites

The Media Centre currently offers both staff and students access to the following equipment:

• 47 networked Apple Macintosh computers (10 in Open Access, 21 in the Media Centre Teaching Area and 16 in S6 LRC)
• 7 Video Editing Suites running Final Cut Pro
• 1 Finishing Suite
• High quality large format colour and black and white printing
• Multi-format video duplication

Windows 7 on the University's Network

The network computer you currently use will have its system wiped clean and replaced with Windows 7. The computer will still be identified on the UoC network by its asset number which you should see on the silver label on the computer.

On the Day of the upgrade

• You should have already followed the advice below under Backing Up Your Files if you want to safeguard your files
• Make sure any USB memory sticks or other gadgets are disconnected from the computer
• If you thought you’d be present for the upgrade but are now unable to be please ask your colleagues to make sure the computer is accessible. We simply need access to the computer, we do not need you to be present
• When someone arrives to upgrade the computer it will need to be turned OFF – so please don’t leave yourself logged in, or at worst logged in with any unsaved work open
• IT Services staff will either come to your office and perform the upgrade or it may be triggered remotely. In either case the process should take less than 30 minutes. Once ready for use, you may login and you will need to check your default printer is correctly set (e.g. to one of the “uoc-printing”  printers)

Before the Upgrade

Backing up your Files

As part of the upgrade process the hard disk (the C drive) will be wiped clean. Most users have followed the University policy of saving their files to their H drive (the personal network area) or to an S drive (shared network space) and so all their files are safe.

Files on your Windows desktop

Do you save files on your Windows desktop area which you need to keep? (Icons or shortcuts which launch programs are not relevant, so ignore those).

Normally, when you logout, files on your desktop are automatically copied to your network profile. However, if the quantity would exceed your network space they are NOT copied. You should therefore MOVE any essential files from your desktop to either your H drive (if you have enough room), or to a USB memory device, an external hard-disk, or by burning a data CD.

Files in My Documents

The My Documents shortcut actually re-directs to your H drive. So when you open My Documents you are actually opening your H drive. The files on your H drive are completely separate to the computer you are using and are not affected by the upgrade. (If you wish to check that your My Documents shortcut correctly re-directs to the H drive, simply right-click on the icon and choose Properties – the target should start with H: and end with your username – then click cancel to exit)

Archived Emails

If you do not use the Outlook Desktop program this does not apply to you.

Do you archive your emails to your C drive using Outlook Desktop? Archiving to C drive has never been advised by IT as it is not safe so 99% of staff have never done so. If you have  you will need to move the archive from your C drive as soon as possible. If you fail to do so, the archive will be lost forever.

Folders on the C Drive

Have you any folders created on the C Drive that have your files in? This is only applicable to a select few who were given the right to hold files on the C Drive or discovered a place that they were able to save to on the C Drive.

Make sure you backup any such folders/files to a USB memory device, external hard-disk or burn a CD of them now.

FAQs

Q. When will the upgrade take place?

A. Please consult your department head or administrator as this should have been agreed with the department.

Q. Who will upgrade my computer?

A. A member of staff from IT Services either in person or remotely.

Q. Do I need to be present when it is upgraded?

A. No, we just need the computer to be logged-off.

Q. Will my emails be lost?

A. Nothing on Portia will be affected, nor in Outlook Live. If you use the separate program Outlook Desktop to read your emails then this may take a few moments to configure when you first run it (also see the section above about Archived Emails).

Q. What about my files?

A. Files saved on your H Drive (your personal network area) and S Drive (the Share Drive) will not be affected. For any files saved on your C Drive please see the section about Backing Up Your Files.

Q. If later I realise there was an important file on my computer which I forgot to back-up will I be able to retrieve it?

A. No. If the file was saved on your C Drive (the computer’s hard disk) it is not retrievable.

Q. What about my printer ?

A. Staff are now required to use the new print system. Local printers will not be installed or supported unless agreed specifically with the IT management team.

Q. What software will be present when Windows 7 is installed?

A. As standard you will have Office 2010 and Internet Explorer (as well as add-ons such as Adobe Reader, Quicktime, Flashplayer, codecs).

Q. How do I get other software installed?

A. Some site-licenced software will be available for the user to install should you wish to do so, this is because there are a number of packages which only some staff use (e.g. SPSS) so we are keeping the basic setup as streamlined as possible. Limited licence software will be made available only to those who have been allocated to use it. Any additional software that you are individually licenced for may require IT staff to install this for you. Please notify us if you have some specialist software (for example it operates a special device that you attach).

Q. When my software requires an upgrade what happens?

A. The Windows 7 system periodically checks the version of software it has against the latest version we have available on our server and if your system is behind it will automatically update without the need for any visit from IT staff.

If you have a personal laptop running Windows 7, XP, or Vista (that can access the internet on-campus) you can install the Equitrac printing system on it, enabling you to release print-outs from any Equitrac printer on either campus.

• You must have administrator rights to your personal laptop
• You must be on-campus
• Check you have an internet connection
• Download the EXE file from the appropriate Student or Staff link (lower down)
• Run the EXE file (to start the install wizard for the Equitrac printing system)
• Follow the wizard through (agreeing to any security prompts)
• For "ID" and "Password", use your normal network username and password
• Reboot if prompted

After the reboot, you should notice the new UOC Scorpion printer installed, which should be set to default, and ready to print to.

Step by step instructions for printing, scanning and photocopying are available to download as a pdf.

Redirecting emails to a personal email address

• In the top right hand corner of Outlook Live click on [Options] then [See All Options...].

  
   

• In the left hand column the [Account] tab will be highlighted. Click on [Connected Accounts] tab.

  
   

• On the [Connected Accounts] page scroll down to the [Forwarding] section. Under the wording [Forward my e-mail to:] enter the email address of the recipient you want to forward your email to.  If you want to retain a copy of forwarded emails in Outlook Live (Outlook Web App), then click the option provided. Then click [Start Forwarding].

  

  Finally click [My Mail] to exit [Options].
   

To Stop Forwarding Emails

• If, in the future, you want to stop forwarding your emails simply go back into the Forwarding section, as above, and click on [Stop Forwarding]. The address will be removed.

  

If you change your network password, and have Wi-Fi setup on either your iPhone, iPad, Laptop or Wireless Device, it will not pick up the new password automatically.

If you have the latest iPhone / iPad software installed iOS4 then you should be automatically prompted to input your new password.

However if you have yet to upgrade to iOS4 then you may find your main computer account gets locked out. In this case you can manually remove then reinstall the connection with your new password. Once updated you will need to get your account unlocked again.

Removing your Wi-Fi Account:

Tap settings then the UoC network:

From the Wi-Fi screen, click the right facing blue arrow next to the UoC netowork, then choose forget this network:

Confirm forget network then tap wi-fi networks:

You have now successfully removed your WiFi account.

Instructions to add the account with your new password.

The default printer is the printer that is automatically selected in the options when a document is sent to print. For most users, the default printer should be ‘uoc-printing-admin on Scorpion’. If any other printer in your list becomes the default printer, you may need to set it back manually:

To set or change the default printer click on the ‘start’ menu at the bottom left of your screen and choose ‘Devices and Printers’:

The Devices and Printers window will open. Right click on the printer you want to select as the default and choose ‘set as default printer’. A green tick will then appear over the relevant picture.

Next time a document is sent to print ‘uoc-printing-admin on scorpion’ should be automatically selected as the printer.

Windows 7 Users may be able to connect to the eduroam network without setting up a connection.

Note: the username you connect to eduroam with is different from the one you use for the ChiUni network.

Select the eudroam network, then for the Username use the following:

-          Students input your email address e.g. cweb1@chi.ac.uk

-          Staff input your network username followed by @chi.ac.uk e.g. breynold@chi.ac.uk (not your email address)

Then confirm your normal password, and click Ok

If that doesn't work, or you are using Vista, continue with the rest of these instructions:

These instructions are for Windows 7, however they are very similar for Vista (and the differences are highlighted).

Firstly make sure wireless is enabled on your laptop (some laptops have a wireless ON and OFF switch).

Click the Start button, then type Network in the search box:

Then click Network and Sharing Center from the results list:

Select Setup a New Connection or Network:

Select Manually connect to a wireless network then Next:

Set the following details then click 'Next':

Note: for Vista, you do not have the Save this network... radio buttons.

If eduroam was successfully added click Change Connection Settings:

Select the Security tab, and then next to the Microsoft: Protected EAP (PEAP) option, click on Settings:

Set the Protected EAP Properties like so:

Then click the Configure button.

Uncheck Automatically use my windows login name and password:

Then click OK twice.

For Windows 7, click the Advanced Settings button, and set the following:

Note: for Vista, you do not have the 'Advanced Settings' button, therfore skip and contine.

Then click OK, then OK again, then Close to save the settings.

If you are within the wireless range you will see the following prompt appear:

Click on this prompt, and a Network Authentication box will appear, where you will have to confirm a username and password:

Note: for Vista, the logon box also has a Logon Domain field, which you leave blank.

-          If you are a visitor and already use eduroam, then use your normal username e.g. abcd1234@ox.ac.uk

-          UOC Students input your email address e.g. cweb1@chi.ac.uk

-          UOC Staff input your network username followed by @chi.ac.uk e.g. breynold@chi.ac.uk (not your email address)

Then confirm your normal password, and click Ok to try and connect to eduroam.

If you click the wireless icon:

You will then see if the connection attempt was successful like so:

Note: for Vista, you can hover over the network icon to see if eduroam has connected:

Please allow up to 30 seconds to connect.

1. Click on the wireless icon:

2. Double click on ChiUni:

3. Put in your Portia username and password:

4. An error message will come up. Click on Connect and it will connect to the wireless network:

5. When you can see just bars, you should be connected and able to use the internet:

From home screen tap the Programs icon, then choose Settings:

Firstly make sure the Wi-Fi switch is On, then tap the Wi-Fi option:

Now choose the ChiUni network:

Then set the following authentication information:

• Phase 2 authentication to MSCHAPV2
• CA certificate to globalsign
• Identity to your usual network username e.g. cweb1
• Password to your usual network password

Then tap Save and wait for the Wi-Fi to connect (the first attempt can take up to a minute)

If you don't have the globalsign certificate available to select, you will have to manually install it.

Android v2.2 and Android v4 (Ice Cream Sandwich)

• Please follow instructions to install the globalsign certificate

Note: that the Data and Systems Security Policy also covers the use of mobile devices.  You should take this into account and enable the security features of your device.  If you lose a mobile phone or tablet with University email on it, then please inform the service desk as soon as possible, and we will arrange for the email data to be erased from the device remotely.

Your University email account can be set up on your iPhone or iPad in just a few easy to follow steps.

The instructions here are tailored for an iPhone, however the setup method is exactly the same on an iPad.

Other mobile phones will have a different menu system therefore we cannot create a guide that covers all models available. However the settings you need to input should very similar to those outlined in this guide.

Before we proceed, however, the University recommends that you update your iPhone or iPad software to the latest version. To do this, simply plug your Apple device into the computer that you set it up on, and open iTunes. From the main screen, if you select your device from the left hand panel. You can see what software version your device is on. To get it up to date with the latest version, click the ‘Update’ button circled below:

Once you click the ‘update’ button iTunes will download the latest software and install it for you. This process can take some time.

If the update button is not available it means that your iPhone or iPad is up to date with the latest version. Once up to date, we can carry on with setting up your email account.

1. Begin by going to settings from your home screen, you can do this by pressing the Settings button.

2. Once in the settings, select the Mail, Contacts, Calendars option:

3. Under the sub section Accounts select the Add Account option:

4. From the list of accounts on the Add Account screen, select Microsoft Exchange:

5. You will now need to put your email address and password in the required fields. The following shows an example for the user account MROCK1. Once the settings are put in, click Next

6. Your iPhone will verify your account settings, and eventually confirm them with you with this screen, click Next:

7. You will then be presented with this screen, which will allow you to select what you want to synchronise between your Outlook account and your iPhone.

By default, email is enabled, however, you also have the option to synchronise your Contacts and your University Calendar. This ensures that you have a backup of all this information on the Outlook servers. By selecting Contacts or Calendars you will be prompted whether to keep your contacts on your iPhone or not. Make sure you select Keep Contacts/Calendar on iPhone. Once finished, click Save.

8. Now that your email is setup, press the email button from the home screen, and select the University Email account. When you first go into your account you will notice that you have no emails:

After a few moments, your emails should be downloaded from the server:

By default, all users who have a chi.ac.uk email account can seeother users' availability i.e. Free/Busy Information. However, if you want to give other people additional rights to your calendar such as subject/location or full access you will need to Share your Calendar.

Sharing Your Calendar

• Login to Portia.
• Click on the Outlook Live icon (top Right).

• Click on the Calendar icon.

• Click with the right-mouse button on your [Calendar] directly under My Calendars, and select [Share], then [Share This Calendar].

• Enter the recipient's name in the [To..] field. In the Share section click on either [Free/Busy information including subject and location] or [All information]. If you want to you can include a message to the recipient as in the example below. At this stage you can also ask the recipient if you can share their calendar by selecting [I want to request permission to view the recipient's Calendar folder].

• Click [Send] to send the message.

Subscribing to a Calendar

• The recipient will receive an email invitation entitled [I'd like to share my calendar with you]. Click on the link [Add this Calendar].

• A message will appear telling the recipient that the calendar has been added to the calendar list. Click [Ok]. The shared calendar will appear under people's calendars in the recipient's Outlook Live calendar list.

Note: If you use Outlook Desktop (2010) the instructions for sharing calendars are different to Outlook Live. Also, there are additional sharing permissions available (such as allowing another user full ownership of your calendar). Please go to the Sharing Calendars in Outlook Desktop page for more information.

The Media Centre has a large portfolio of software available.  In addition to the applications provided as part of the Mac operating system, additional packages are installed on various machines. A complete list of software and where it is installed is outlined on large wall charts located in the Media Centre. 

Support for the use of each software package is dependent on the level it is in.

Availability of software support varies depending on day and time.

To use the student search facility select 'Students' from the menu on the left hand side of the SONAR screen.

Type in your search criteria. Use Student Number, Surname, Forename or a combination of any of these and then select 'find'.

When selecting 'find' the details of any students found matching your criteria will be displayed.

This report is for Academic Advisers, it shows the student advisees an academic has assigned to them. If this information is not correct then please check with Academic Registry as the information in the reports is fed directly from the SITS the Student Record System.

Clicking on any of the blue highlighted text in this report will take you to the student details screen.

As of the 2011-12 Academic year, the Media Centre has moved over to solid-state formats. The current standards in use are SxS and SD card, and permanent provision has been made for these on our edit suites.

Additional supported formats include:

• QuickTime
• AVI
• WMV
• Motion JPEG

Other formats may also be supported but consultation with Media Centre staff will be required to determine compatibility.

MiniDV/HDV tape formats are still supported; the following specification is recommended:

• Mini DV/HDV tape
• Standard play (SP)
• DV/HDV PAL
• 48kHz/16-bit audio
• 16:9 (1024 x 576 pixels) screen ratio

Footage shot on equipment that does not comply with the above standard can cause compatibility issues, which can result in significant delays to project setups.  Please consult the Media Centre beforehand for advice on this issue. 

New Features in PowerPoint 2010

PowerPoint 2010 makes work flows more efficient, effectively uses web applications to make your work available anywhere, and makes collaboration with others much easier. Here are some of the new features from PowerPoint 2010.

Directly Insert Videos from Files

You can now directly insert a video from your file to your presentation. To do this:

1. Click the Insert tab on the ribbon menu
2. Then select Video, under the Media section, and select Video from File under the dropdown menu
3. Select the video you wish to use, and click Insert to add the video to your presentation

Directly Insert Videos from Online

PowerPoint 2010 supports embedding video from online video sites like YouTube. To insert a video from online:

1. Click the Insert tab on the ribbon
2. Then select Video, under the Media section, and select Video from Website under the dropdown menu
3. You will see the Insert Video from Online Video Site dialog box, copy and paste the embedded HTML code into the box that appears
4. Click Insert button and the video will be added to your presentation
5. When you want to show your presentation make sure your computer is connected to the internet

Edit Embedded Video

PowerPoint 2010 enables a user to edit embedded video right from PowerPoint itself without using an external video editing program. To edit an embedded video:

1. First, click on a video that’s been embedded into a slide
2. Then, click the Format tab to edit the video’s brightness, contrast, color, and style
3. Click the Playback tab, all of the video editing tools display. Once you edit the video, you can compress it to lessen the presentation’s file size

Create a Video of Your PowerPoint Presentation

After you have created a PowerPoint presentation, you can directly create to a video with WMV format by default. To create a video:

1. Click the File menu option, then choose the Save & Send option
2. Click Create a Video under File Types section
3. Once, you have formatted your settings, click the Create Video button

New Animation Tools

PowerPoint 2010 offers a user friendly thumbnail type of style choices. Just by looking at each choice, you would know what the effect will do when you apply it. To apply an animation to your presentation:

1. Click on the Animations tab on the ribbon
2. With your image selected, you can place your mouse over the different animation styles to preview the effect on your image
3. Once you have found an animation you like, select it to apply it to your image

New 3D Transitions

PowerPoint 2010 includes many new slide transitions, thus it empowers you to create a more powerful and eye-catching presentations. To apply these transitions to slides:

1. First, select the slide you wish to apply the transition to
2. Then click on the Transitions tab on the ribbon menu
3. Click on the different styles of transitions to preview them with your slide

Broadcast Your PowerPoint Presentation

PowerPoint 2010 makes sharing and connecting easier than before, allowing users to remote share presentations with users from anywhere in the world. It even allows movie sharing to users, even if they don't have PowerPoint installed. To broadcast your presentation:

1. Click on the File menu
2. Then select Save and Send
3. Choose the Broadcast Slideshow option under the Save and Send menu
4. Click the Broadcast Slideshow button to broadcast your show

Turn Your Mouse into a Laser Pointer

PowerPoint 2010 now allows you to use your mouse as a laser pointer during presentations. To use this feature:

1. First, launch your PowerPoint presentation
2. Hold down the Ctrl key
3. Then, click the left mouse button anywhere on the slide
4. The pointed arrow will automatically turn into a laser pointer on the slide

For an extensive list of new and improved features of Microsoft Word 2010, please go to the following Microsoft page: What's new in PowerPoint 2010.

If you have Windows XP or Vista on your own personal computer, and you are a member of staff or a student with a University of Chichester email address, you can buy an upgrade version of Windows 7 Professional Edition at a heavily discounted price (currently £34.08 inc. VAT subject to change) which will be licensed to you for life. See section 1.

Microsoft Outlook Desktop has a feature called Delegate Access which allows another person, known as a delegate, to receive and respond to email messages and meeting requests on another user's behalf. The person granting the permission determines the level of access that the delegate has to the Inbox, Calendar, Tasks, Contacts, Notes and Journal folders.

Using Delegate Access to manage another user's mailbox

• The person granting the permission needs to login to Outlook Desktop.
• Click on [File], [Account Settings], then [Delegate Access]. In this example B.Reynolds is giving Mr.Test delegate access to his mailbox.

  
   

• Click on [Add].

  
   

• In the [Add Users] window type the name of the person you want to grant delegate access to. Double-click on their name so it appears in the [Add] field and then click [OK].
• In the next window set the delegate access permissions for Calendar, Tasks, Inbox, Contacts, Note and Journal as required.

  For example: If you want to grant 'delegate access' to [Inbox], [Calendar], and [Contacts] only, then set the permissions on these to [Editor] and all other permissions to [None], as per example below.

  

  Note: If you want an email sent to the delegate to let them know what permissions you have set, then select the option [Automatically send a message to delegate summarizing these permissions]. Click [OK].
   

• In the Delegates window you can decide how meeting requests should be handled. The default is [My delegates only, but send a copy of meeting requests and responses to me (recommended)].

  
   

• Click [OK].
• If you selected the option to automatically send a message to the delegate outlining the permissions you have given them then they will receive an email similar to the screenshot below:

  
   

• In order for the delegate to be able to see the Inbox, the person who has granted Delegate Access also needs to give permission to their Mailbox as follows:
• Right-click on the mailbox e.g. B.Reynolds@chi.ac.uk, and select [Folder Permissions].

  
   

• Click [Add]. In the [Add Users] window type the name of the person you want to grant permission to. Double-click on their name so it appears in the [Add] field and then click [OK]. Select the user and then click on the down arrow next to [Permission Level] and select [Editor]. Click [Apply], then [OK].

  

   

Subscribing to Inbox, Calendar and Contacts
Once the delegate has been given permission to manage the other user's mailbox they will need to subscribe to that other user's mailbox first.
 

• In Outlook Desktop go to [File], [Account Settings], [Account Settings].

  
   

• Click [Change], then [More Settings].
• Click on the [Advanced] tab and click [Add] and type the user's email address in the [Add Mailbox] field. Click [OK].

  
   

• Click [Apply], [OK], [Next], [Finish] and [Close].
• The other user's mailbox will appear below your own mailbox. Click on the arrow to the left of the mailbox to expand the folder structure. You will see their Inbox.

  Please note: if you want to give the delegate access to additional folders please see Sharing Folders in Outlook Desktop

Sending a message on behalf of the other user

• The delegate can now manage and send emails on behalf of the other user.
• To send a new message click on [New E-mail], then from the [From] drop down list select the other user's email.
• When the recipient receives the message it will say from e.g. Mr Test on behalf of Burt Reynold.

Managing appointments on behalf of the other user

• Click on [Calendar] icon. You will see that the other user's calendar has automatically appeared below your own under [My Calendars].
• Select the other user's calendar and it will appear alongside your own in the Calendar window.
• You will now be able to create/manage appointments on behalf of the other user, as you would your own.

Managing Contacts on behalf of the other user

• Click on [Contacts] icon. You will see that the other user's Contacts will appear under [My Contacts].
• Select the other user's Contacts and you will see their contacts appear.
• You will now be able to create/delete contacts on behalf of the other user, as you would your own.

Some mobile devices and laptops (including some androids) will not be able to automatically connect to our Wi-Fi until the globalsign certificate is installed.

Example for Android v2.2

• Browse to this webpage on your device (http://help.chi.ac.uk/wi-fi-certificate)
• Tap the GlobalSignCA.crt link lower down (which will download the certificate to your default downloads folder on your device)
• Go to Settings
• Then Security
• Open Install From SD Card
• Follow instructions to install the GlobalSignCA certificate
• Now authenticate following the instructions for Android

Example for Android v4 (Ice Cream Sandwich)

• Browse to the following webpage on your device http://help.chi.ac.uk/wi-fi-certificate
• Tap the GlobalSignCA.crt link at the bottom of the page (this should auto install it)
• Now authenticate following the instructions for Android

Wi-Fi map for Chichester Campus

Wi-Fi map for Bognor Regis Campus