Software and Support Levels

The Media Centre has a large portfolio of software available.  In addition to the applications provided as part of the Mac operating system, additional packages are installed on various machines. A complete list of software and where it is installed is outlined on large wall charts located in the Media Centre. 

Support for the use of each software package is dependent on the level it is in.

Level 1: Support is available for commonly used functions and facilities of the package.
Level 2: Support is available for commonly used functions and facilities of the package, but access to this support may require advance booking and consultation. 
Level 3: Access to support for specific functionality may be available but is very limited, and access to it will always require advance booking and consultation.
Level 4: IT Services cannot provide support for the use of this software.

Availability of software support varies depending on day and time.