How to Recover Your USB Device's Password

When you insert an encrypted USB storage device into a Windows machine you will be automatically prompted for the password.

If your password does not work, or you have forgotten it, you will need to obtain the 'BitLocker Recovery Key', which you can do in two ways:

1. If your device was encrypted on a University Windows 7 machine we can provide the 'BitLocker Recovery Key' for you at the SIZ Desk. However you will need to visit in person, and prove you know the structure of your disk, before we unlock it for you.

2. If you saved your recovery key yourself (e.g. BitLocker Recovery Key 0E10454B-340E-471B-BB55-069B30EF0FC4.txt) then you will have to open that text file to obtain your 'BitLocker Recovery Key'. Example: 509630-136796-639672-389917-216106-641223-465333-702097

Then, back at the password prompt screen, click 'I forgot my password' as shown below:

Next choose:

And you will need to type/paste the long 'BitLocker Recovery Key' you saved, printed or received from the IT Service Desk, and click 'Next'.

You will then have an option to click:

And finally set a new password by clicking: