FastPass is the University password management system.
Once you've enrolled on FastPass by setting your challenge-response questions, you can reset your password or unlock your account.
The following FastPass guides are available:
- Enrol on FastPass: you must enrol before you can use the 'Reset' and 'Unlock' features
- Reset your password: if you forget your password, it’s not working, or you want to change it
- Unlock your account: if your account locks due to 3 incorrect login attempts
How to access
Alternatively, go to the University website at chi.ac.uk then click: 'Staff and student links' then 'FastPass'
Or, if on campus, log on to a Windows PC using the username 'help' with no password (leave the password field blank) then click ‘Password Self-Service’